Client Support Representative

6 months ago

Toronto, Canada Disability Credit Canada Full time

Disability Credit Canada is dedicated to helping disabled Canadians and providing exceptional service and support to our clients. We are currently seeking a Client Support Representative with a strong background in phone communications to join our client support team. If you are passionate about helping customers, have a natural talent for effective phone communication, and excel in problem-solving, we'd like to hear from you.

**Position Overview**:
As a Client Support Representative at Disability Credit Canada, you will play a crucial role in ensuring our clients receive top-notch assistance over the phone. You will be responsible for resolving inquiries, providing information, and ensuring a positive customer experience.

**Key Responsibilities**:
1. Phone Support:

- Handle inbound and outbound phone calls from clients professionally and empathetically.
- Listen attentively to client inquiries, issues, and concerns, and provide clear and concise responses.
- Identify and prioritize client needs to provide effective solutions.
- Utilize active listening and problem-solving skills to resolve client issues and ensure client satisfaction.

2. Product and Service Knowledge:

- Maintain in-depth knowledge of our services, and processes.
- Provide clients with accurate and up-to-date information to address their questions or concerns.
- Explain product features, benefits, and usage to clients.

3. Documentation and Records:

- Document all client interactions and relevant information accurately in our customer relationship management (CRM) system.
- Maintain organized records of client inquiries, issues, and resolutions.

**Qualifications**:

- Proven experience in a client support or customer service role with a strong emphasis on phone communications.
- Exceptional phone etiquette, communication, and interpersonal skills.
- Ability to remain calm, patient, and professional under pressure.
- Strong problem-solving abilities and a customer-focused mindset.
- Familiarity with CRM software and call center systems is a plus.
- Excellent organizational and time management skills.
- Flexibility to work in a fast-paced and dynamic environment.
- Commitment to maintaining client confidentiality and data privacy.

**Terms**:

- Full time, permanent position
- Work from our office Monday to Friday 10am to 6pm
- $18 per hour to start
- Health care benefits fully paid by the employer

Disability Credit Canada is an equal opportunity employer, and we value diversity in our workforce.

**Job Types**: Full-time, Permanent

**Salary**: $18.00 per hour

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Toronto, ON M3J 2P6: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Client support: 2 years (required)
- Phone Support: 2 years (required)

Work Location: In person

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