Order Desk

6 months ago


Concord, Canada Link Product Solutions Limited Full time

**ORDER DESK-CUSTOMER SERVICE COORDINATOR - IMMEDIATE, FULL TIME PERMANENT**

Link Product Solutions is one of Canada’s leading suppliers of consumer products to major retailers worldwide. Based on-site at our head office located in Vaughan, Ontario, we are currently recruiting an immediate, full time, permanent Customer Service/Order Desk Representative to join our growing team.

**Responsibilities**:

- Answering Customer Service calls including Order entry
- Taking customer phone payments
- Resolving customer payment discrepancies
- Coordinating with the warehouse for pick-up orders; carriers for shipment/delivery updates; tracking the shipments

**Qualification**

Minimum 2 years' previous experience in Customer Service /Order Desk in an import/distribution environment
- Ability to work in an organized manner with attention to detail, and accuracy
- Resourceful and strong analytical and problem-solving skills
- Customer centric mindset
- Understanding of basic accounting processes
- Ability to identify and address concerns before they become problems and to recommend solutions
- Strong ability to communicate both orally and in writing

**Job Types**: Permanent, Full-time

**Salary**: Up to $50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Concord, ON L4K 3N7: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Order Processing & Customer service: 2 years (preferred)

Work Location: In person



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