Order Desk
6 months ago
**ORDER DESK-CUSTOMER SERVICE COORDINATOR - IMMEDIATE, FULL TIME PERMANENT**
Link Product Solutions is one of Canada’s leading suppliers of consumer products to major retailers worldwide. Based on-site at our head office located in Vaughan, Ontario, we are currently recruiting an immediate, full time, permanent Customer Service/Order Desk Representative to join our growing team.
**Responsibilities**:
- Answering Customer Service calls including Order entry
- Taking customer phone payments
- Resolving customer payment discrepancies
- Coordinating with the warehouse for pick-up orders; carriers for shipment/delivery updates; tracking the shipments
**Qualification**
Minimum 2 years' previous experience in Customer Service /Order Desk in an import/distribution environment
- Ability to work in an organized manner with attention to detail, and accuracy
- Resourceful and strong analytical and problem-solving skills
- Customer centric mindset
- Understanding of basic accounting processes
- Ability to identify and address concerns before they become problems and to recommend solutions
- Strong ability to communicate both orally and in writing
**Job Types**: Permanent, Full-time
**Salary**: Up to $50,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Concord, ON L4K 3N7: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Secondary School (preferred)
**Experience**:
- Order Processing & Customer service: 2 years (preferred)
Work Location: In person
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