Order Desk Clerk

4 months ago


Concord, Canada Wheel Tech Group Inc Full time

Wheel Tech Group Inc., a leader in the design, manufacturing, engineering, and distribution of alloy wheels, caters to an extensive range of sectors within the automotive industry. Our comprehensive services extend to dealerships, garages, and tire shops throughout the Greater Toronto Area, Ontario, and nationwide across Canada. As part of our ongoing commitment to excellence, we are seeking a highly motivated, organized, and efficient individual with an aptitude for learning to fulfill the role of Order Desk Clerk within our team.

**Position Responsibilities**:

- Provide accurate information to customers regarding estimated delivery dates, stock availability, substitutions, and any potential production delays.
- Collaborate closely with the sales department to ensure a seamless transition from initial sale to after-sales service.
- Address inquiries regarding pricing and product availability promptly and accurately.
- Verify the accuracy of sales orders, including SKUs, quantities, and volumes, ensuring that shipping details correspond correctly to each order.
- Liaise with the purchasing and operations teams to confirm order statuses and coordinate shipping dates.
- Communicate with the sales team regarding any customer order issues or special requests.
- Organize daily delivery and shipping plans in conjunction with the operations manager, including the creation of labels, invoices, and shipping documents.
- Address and resolve any discrepancies in shipping, process order cancellations, returns, and credits as necessary.
- Offer administrative support to the sales department.
- Assist in the management of inventory levels.
- Undertake special projects and additional duties as assigned.

**Position Requirements**:
**Functional**:

- Exceptional communication abilities.
- Demonstrated competency in establishing and maintaining productive relationships with key customers and stakeholders.
- A results-driven approach, with the capacity to thrive in a dynamic and fast-paced work environment.
- Meticulous attention to detail, with strong organizational skills and the ability to operate independently.

**Technical**:

- Proficiency in utilizing database order processing systems.
- Advanced proficiency in the Microsoft Office Suite.
- Solid experience with accounting software (e.g., QuickBooks, Xero).
- Excellent written and verbal communication skills, with fluency in English.
- Proficiency in French, Mandarin, or Cantonese is preferred.

**Schedule**:

- **Spring, Summer, Fall**: Monday to Friday, 10:00 AM - 6:00 PM
- **Winter**: Monday to Friday, 10:00 AM - 6:00 PM; Saturday, 10:00 AM - 4:00 PM

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Cantonese (preferred)
- French (preferred)
- Mandarin (preferred)

Work Location: In person


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