E-commerce Support Specialist

7 months ago

Richmond, Canada Aldila Boutique Full time

**E-Commerce Support Specialist**

**The Brand**

Founded in 1986 Aldila is a boutique retailer and brand that is focused on providing exceptional experiences and unique, high-quality clothing for our customers. Our people love to create connections with every person that walks through the door, browses our website, and provide personalized experiences that lead to outstanding impressions. We are growing and looking for customer centric and career focused dynamic individuals. The Aldila Experience is what sets us apart and creates loyal, lifetime customers.

**Role**

We are looking for an ambitious and detail focused E-Commerce Support Specialist to help continue in building a strong and scalable brand, grow our online presence, increase users, and contribute to a meaningful mission. This person will be responsible for all things E-Commerce. We are looking for a sharp, fun, enthusiastic, analytical, and entrepreneurial E-Commerce Support Specialist that has a track record of launching and growing thriving brands online. This person will be given a lot of autonomy and responsibility. We are a goal orientated company with aggressive objectives. This role is a key proponent in the success of us reaching those goals. You will work with the second-generation company owners for planning and strategizing but will largely take full responsibility for these realms.

**Responsibilities Include and not limited to**:

- Driving brand awareness
- Develop strategies that increase conversion
- Manage Shopify Store-Website
- update theme, layout, and navigation of the website with the customer experience in mind
- fix and correct any app and processing errors
- change product suggested retails prices when item is marked down
- update website for sales-promos
- monitor inventory - for discrepancies and fix inventory issues in either Shopify or Lightspeed POS
- Upload products on Shopify
- Download and resize product photos
- Write product descriptions
- add SEO and Tags to products
- add product suggested retail prices on the US website
- Communicate with the customer regarding any questions with their orders, about the website, product, and shipping. Correspond with the customer regarding any questions promptly and professionally
- Processing, packaging, and shipping orders
- Fill out order fulfillment form
- Provide stores with order information
- Process returns and issue credit notes
- Other tasks as noted

**Who you are and your skill set**:

- You are extremely passionate about everything E-Commerce
- You are an excellent communicator both verbal and written
- You have directly contributed to Ecommerce efforts that have translated into company growth and increased sales/users
- You have hands-on experience leveraging brands through E-Commerce
- You can take creative direction and turn it into something beautiful and powerful
- You are data-driven, goal oriented and a strategic individual who enjoys tackling challenges and solving problems
- You are highly driven and capable of making decisions on your own yet are also collaborative and a team player
- You are excited and motivated to be part of an impactful mission
- You are a creative thinker and self-starter. You thrive in challenging environments
- You carry a positive can-do attitude
- You are reliable and punctual
- You are fluent in English
- Experience with **Shopify** is a must
- **Lightspeed POS **is an asset
- Experience in the fashion Industry is an asset
- Ability to lift and move boxes up to 25lbs

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Extended health care
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- E-commerce: 2 years (required)

Work Location: In person

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