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Regional Administrator

1 month ago

SaintEustache, Canada ATTA Elevators Full time

**THE COMPANY**

ATTA Elevators provides commercial elevator maintenance, modernization, and new installation services for local and national clients. We believe in partnerships and clear, transparent communication with both our external and internal customers.

This position is based in Montreal, Quebec, and is part of the rapidly expanding ATTA group of elevator companies with operations in Halifax, Montreal, Toronto, Ottawa, Hamilton, Winnipeg, Calgary, Edmonton, Vancouver, Victoria, St. Louis, Cleveland, Austin, Houston, Portland and New York.

Our business is based on class-leading customer service, and we require top-tier talent that can handle the stresses of exponential growth while still delivering a legendary customer experience.

**THE POSITION**

ATTA Elevators is seeking a qualified individual to join our team in Montreal, QC. This position will report directly to the Regional Vice President. The Regional Administrators primary responsibility will be to assist in ensuring smooth operations for the company and its customers and provide a wide range of highly skilled administrative tasks to support the Regional Vice President.

Duties and responsibilities will include but are not limited to the following:

- Assist with overseeing and maintaining contractor, subcontractor, and supplier agreements
- Assist in creating purchase orders
- Generate and maintain project documentation such as change orders, cost records, labour hours and material use
- Process work orders, including the creation, updating, and closing of orders, to track and document service activities accurately
- Manage and maintain service records, inventory records and documentation, ensuring all service and shipping/receiving activities are logged and customer information is up-to-date
- Handle customer inquiries and complaints, providing high-quality customer service to resolve issues and maintain customer satisfaction
- Order, track, and manage inventory of parts and supplies needed for service operations, ensuring availability and minimizing delays
- Identify and resolve shipping-related issues such as incorrect shipments, damaged goods, or delays in transit, and implementing corrective actions to prevent reoccurrence
- Maintain a high degree of discretion and confidentiality
- Point person for office maintenance, mailing, shipping, supplies, equipment, bill, and errands for the office
- Maintain and organize departmental files, records, and documentation
- Act as a point of contact for internal and external customers
- Perform other duties as needed

**Qualifications & Skill Requirements**
- Fluent in French and English
- Previous experience in Shipping and Receiving and/or knowledge of Elevator and/or Construction processes and regulations is considered an asset
- Minimum 5 years experience in an Administrator role
- Outstanding organizational, prioritizing, and time management abilities
- Excellent communication and interpersonal skills
- Exceptional problem-solving
- Ability to adapt to changing situations and must be able to work in a fast-paced environment and manage multiple deadlines
- Creative and able to think outside the box
- High attention to detail
- Advanced knowledge and experience using computer software/systems - preferred experience with Liftkeeper, BambooHR, Citation/HR Downloads, and Business Central Dynamics 365,
- Ability to work independently and as part of a team

At ATTA Elevators, our employees wear many hats to support a growing company. We are looking for individuals who are excited about a fast-paced, high-volume workload and willing to step outside of their role to support their teammates.

**How to apply**

*No agencies please*