Office Manager

5 days ago


Saskatoon, Canada Welldone Mechanical Services Full time

If it's not done well, it's not Welldone _

**Join our growing team at Welldone Mechanical Services, Saskatoon SK.**

We have an immediate opening for an **Office Manager/Dispatcher **join our dynamic team This position is pivotal in our office providing exceptional customer service and support to our technicians and customers.

Locally owned and operated, **Welldone Mechanical Services** has been providing exceptional HVAC service in Saskatoon since 1995.

We are dedicated to providing exceptional customer service and cutting-edge technology, and equipment to our commercial and light industrial customers.

**POSITION**:HVAC Office Administrator

**PAY**:$60,000 - $80,000 per year, depending on experience

**WORK HOURS**:Monday through Friday, 8:00am - 5:00pm

**LOCATION**: Saskatoon, SK

**WHAT WE HAVE TO OFFER**:

- Locally owned and operated
- Stability and growth with year-round work
- Opportunities for professional development and growth
- Positive and collaborative team environment
- Team events
- SNACKS in the breakroom
- Positive culture motivated by continuous improvement
- High standard of professionalism in "who we are and what we do"

**BENEFITS**:

- Medical and Dental insurance; 100% paid premiums by employer
- Life insurance
- Critical illness insurance
- Paid vacation time
- 11 paid holidays
- RRSP with company match program

**WHAT YOU WILL BE DOING**:

- Providing positive leadership of the office including:

- Oversight of site-specific safety and training requirements
- Oversight of COR certification for branch
- Ordering office supplies
- Coordinating team events
- Direct point of contact for our customers, vendors, etc.
- Overseeing schedule for our technicians
- Answering incoming calls and making outbound calls
- Liaison between our customers and service technicians and ensuring accurate and timely communication
- Gather essential information and enter data into our operating system BuildOps in "real time" while communicating with customers
- Scheduling service and maintenance appointments
- Prioritizing incoming service requests and dispatching technicians
- Audit paperwork and job tickets, and providing feedback as necessary
- Checking timesheets
- Purchaser orders
- Checking GPS for location and best routes

**QUALIFICATIONS / SKILLS**:

- 5 + years of office administration or management experience
- Excellent communication and interpersonal skills
- Willingness and ability to adapt, stay calm under pressure and work with a wide range of personalities
- Able to type 40+ WPM
- Experience using a CRM/ERP, or cloud-based operating system; we use BuildOps

We are an Equal Opportunity Employer and value:
**Humility**: Actively pursues learning and improvement, values input from others, and demonstrates openness to acknowledging and learning from mistakes.

**Coachability**: Possesses a keen desire and capability to acquire new knowledge and skills.

**Caring**: Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.


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