Administrative Assistant/receptionist

3 weeks ago

Petawawa, Canada Petawawa Centennial Family Health Centre Full time

The Administrative Assistant fulfills the following responsibilities by utilizing knowledge of medical terminology and administrative procedures in a family health team setting.
**Responsibilities**
- Answers telephone calls and assess urgency of call. Directs caller to appropriate person.
- Greets patients and visitors and directs accordingly. Updates patient information, including patient name, address and demographic information. Rosters patients as required.
- Assists patients with the completion of forms as necessary.
- Schedules patient appointments. Notifies patient of changes/cancellations as required.
- Books diagnostic tests and appointments for patients at hospitals and other medical facilities.
- Reviews and calculates payments and maintains all payment records. Receives and processes payments and posts all charges. Performs reimbursement follow up.
- Prepares and submits insurance claims for reimbursement.
- Enters, verifies and submits billing information.
- Obtains patient charts, medical records and lab reports and verifies for completeness. Copies, distributes and files patient charts, medical records and reports.
- Compiles and posts information on standard forms.
- Maintains logs and records of activities and prepares routine summaries as necessary.
- Utilizes computer to input and retrieve appointment data and patient information and produce reports.
- Prepares correspondence and performs other word processing duties.
- Sorts, screens and distributes incoming mail.
- Performs clerical and other administrative functions incidental to clinical reception activities.

**Environmental/Working Conditions**
- Work is performed in an office environment.
- Work may be stressful at times due to the pace and workload of the office. Interaction with others is constant and often interrupted**.**

**Physical Demands**
- Work may require hand dexterity for telephone and office machine operation.
- There may be excessive standing and walking. May be occasional lifting of supplies up to 20 lbs

**Job Qualifications**
- Proof of graduation in secretarial and medical terminology studies from a recognized Canadian Community college. Knowledge of medical terminology and anatomy as well as diagnoses/procedures codes within the medical field.
- Minimum of two years recent experience in a physician’s office or an equivalent health care setting**.**:

- Experience in a multidisciplinary health care setting would be considered an asset.
- Excellent written, verbal and interpersonal communication skills are essential.
- High level of organizational and time management skills and ability to multi-task.
- Ability to work under pressure, with interruptions and still meet deadlines.
- Ability to work both independently and as a team player.
- Ability to work flexible hours, including evenings or weekends.
- Experience and interest in using client scheduling software is an asset.
- Experience using a multi-line telephone system with excellent telephone communication skills including the ability to take clear and accurate messages.
- Professional grooming and presentation.
- Ability to act with patience, tact and discretion.
- Respect and understanding of privacy and confidentiality.
- French language proficiency (written and verbal) would be considered an asset.
- The Employee will provide proof of up-to-date vaccinations and/or proof of immunity against the following diseases before starting employment with the PCFHC: measles, mumps, rubella, tetanus, diphtheria, pertussis, chicken pox, hepatitis B and COVID-19.

**Job Types**: Part-time, Permanent

**Salary**: $19.71-$21.80 per hour

Expected hours: 30 - 37.5 per week

**Benefits**:

- Company pension

Schedule:

- 4 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday

Work Location: In person

Application deadline: 2024-02-21

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