Servicenow Business Analyst

7 months ago

Toronto, Canada Q1 Technologies Full time

**Role: ServiceNow Business Analyst**
**Job Location: Toronto, Canada**
**Duration: Fulltime**

Skills Required:

- Expertise working in Service Now Integrations like eBonding, Autocut etc.; Experience with APIs and data mapping rules
- Good Knowledge in Service Now & CMDB Discovery
- Good Communication and Writing Skill
- Well-versed with documentation (MS office Suite)
- Well-versed with Agile Methodology
- ITSM (ITIL V4)

Nice to have skills:

- Understand of the change management process: ensure proper testing, sign-off, and communication
- Enjoy working remotely and the communication it requires

Roles & Responsibilities:

- ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers, Business Users, regionally & globally
- Coordinate communication between various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact In Service Now
- Essential -ensure it remains consistent with the ITSM strategy, SDLC process and ensure coordination with all other IT processes
- Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management
- Assist with Implementing and facilitating change management within assigned projects
- Define IT Services and develop processes to manage, protect and measure the ServiceNow Service
- Unit Testing business solutions based on business requirements
- Involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups
- Participate in Technical workshop with clients /multiple cross vendors/stakeholders to finalize the design solutions
- Support the release manager for the execution of the master implementation plan per standard implementation methodologies
- Provides cost effective and timely on-boarding for Clients/users to our ITSM systems
- Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments
- Provides input on processes, procedures, or new approaches
- Works across various developers to ensure the best solution is implemented and that timely implementation is achieved
- Works across various testers to ensure all test cases are covered and quality delivery is achieved
- Assist with Process definition and documentation.
- Confer with clients/users to identify, analyze and document requirements
- Analyze information business systems to identify OFI
- Create Story and write detail acceptance criteria
- Create data mapping documents for integrations and able to do status reporting
- Provide advice on information systems strategy, policy, management, security and service delivery
- Conduct business and technical studies to design, develop, integrate and implement information systems business solutions
- Unit Testing and drive UAT

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M5G 1S5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Integration: 3 years (required)
- ServiceNow: 8 years (required)
- Service Now Integrations like eBonding, Autocut etc: 4 years (required)
- Service Now & CMDB Discovery: 3 years (required)
- APIs and data mapping rules: 3 years (required)

Work Location: In person

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