Servicenow Business System Analyst

3 weeks ago

Toronto, Canada MJB Technology Solutions Ltd. Full time

**Position: ServiceNow Business System Analyst (BSA)**

**MJB Technology Solutions is looking for a ServiceNow Business System Analyst (BSA) with following skills as part of our team**:
The ServiceNow Business System Analyst provides strategic business analysis services to business partners.

The focus of this position is to work closely with the business stakeholders to gain in-depth understanding of business strategy, requirement, processes, services, roadmap, and the context in which the business operates.

This role is a key to understanding the documenting capabilities needed to address business challenges.

The ServiceNow BSA must be able to deliver first rate analysis in complex cross functional/multi-platform situations with the absolute minimum of supervision.

**ServiceNow BSA activities include**:

- Understand business and functional workflows/processes and able to implement best practices for the betterment of processes and strategies (considering scalability, performance, Business policies and anticipating customer’s future needs
- Should be able to Participate in technical workshops with client and stakeholders to finalize the design solutions
- Working with business stakeholders/sponsors and technology experts to assess feasibility of programs and/or projects
- Work with Technology experts to perform assessments and cost/benefit analysis to align Company’s technology roadmap with business strategies
- Should be able to define business requirements, data mapping rules, data selection/exclusion rules.
- Performing feasibility analysis. Identifying unique combination of solutions and technologies to meet ever-changing and complex customer needs
- Working in partnership with business teams to:

- Understand and map current state end-to-end customer journeys and business processes in the corporate repository
- Facilitate/drive the design of target state journeys/processes and map them in the corporate repository
- Working in partnership with business and technology delivery teams to capture, analyze, define, and document deliverable business change requirements and non-functional requirements

**Required skills**:

- Well versed in written and oral communication
- ServiceNow knowledge (ITSM/ ITBM/ ITOM/ GRC/ HRSM & CMDB Discovery)
- Proven analytical and problem-solving skills, demonstrate impact analysis, gap analysis and problem troubleshooting skills
- Well-versed with UML, Use-Cases, Data Modeling.
- Well-versed with Agile Methodology.
- Ability to effectively articulate ideas, solutions relevant to business and technology.
- Ability to adapt and learn quickly and execute seamlessly.
- Ability to status report, monitor progress and quality effectively, remain detail oriented at the same time understand the big picture.
- Self-motivated.
- Ability to negotiate and manage expectations across the board.
- Remote position (Applicants anywhere in Canada are eligible to apply).

**About MJB**:
MJB Technology specializes in providing tailored IT and Digital Solutions to meet your specific business needs. We develop cost-effective tech solutions in order to exceed client objectives. We work flexibly and personally with our clients, whether from small, medium sized companies and enterprise companies to meet their project needs.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $45.00-$65.00 per hour

Schedule:

- 8 hour shift

Application question(s):

- In which city you are currently located within Canada ?

**Experience**:

- ServiceNow Business System Analyst (BSA): 4 years (required)
- ServiceNow Knowledge - ITSM, ITBM/ ITOM: 4 years (required)
- ServiceNow Knowledge - GRC/ HRSM & CMDB Discovery: 4 years (required)
- Hands-on experience of UML, Use-Cases, Data Modeling: 4 years (required)
- Knowledge & Experience of SDLC Life Cycle, Agile Methodology: 4 years (required)
- Develop & Analyze Business & Functional workflows/processes: 4 years (required)
- Effectively liaise between business and technology teams: 4 years (required)

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