Lease Manager

1 month ago

Thornhill, Canada Honda of Thornhill Full time

Lease Manager

Honda of Thornhill, Thornhill, ON L4J1A1

Are you a dynamic and driven professional with a passion for customer service and business growth in the automotive industry? Do you thrive in an environment where your expertise can make a real difference? We're looking for a **Lease Manager** to join our team at Honda Thornhill and take charge of leasing services and renewals, while driving customer retention and satisfaction.

**What You'll Do**:
As the Lease Manager, you will play a key role in fostering relationships with clients and guiding them through their leasing journey. You’ll have the opportunity to work with a robust client database to promote and sell cash, lease, and finance renewals, all while maintaining a positive and customer-focused retail environment.
- ** Promote & Sell**: Actively engage clients through Service Department Databases, Auto Alert, and portfolio management tools to promote leasing and renewal opportunities.
- ** Customer Education**: Provide customers with clear, thorough explanations of leasing options, aftermarket products, and extended warranties.
- ** Coordinate & Organize**: Monitor appointments and manage customer account information using One-Eighty, ensuring all information is accurate and up-to-date.
- ** Build Relationships**: Focus on client retention through thoughtful communication and timely follow-ups on leasing services and renewals.
- ** Administration**: Complete all necessary paperwork for vehicle sales and leases efficiently, ensuring accuracy and compliance with dealership processes.
- ** Continuous Learning**: Stay informed about new products, services, and features, ensuring customers have the most up-to-date information.

**Skills and Qualifications**
- Valid OMVIC License
- 2-5 years of experience in similar capacity and/or administration is required.
- One-Eighty and CDK experience is required.
- Proficient with the following computer environments: Microsoft Office, Internet Explorer and Outlook.
- Valid Ontario Driver’s License and a clean driver’s abstract.
- Excellent interpersonal and customer service skills.
- Must be able to communicate in verbal and written English.
- Ability to work cohesively with employees and managers as part of a team.

**Why Work **For** Pfaff?**
- **
Competitive Compensation** - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
- ** Health Benefits** - full-time employees have access to health, dental, long-term disability and life insurance.
- ** Vacation and Paid Time Off** - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity
- ** Growth Potential **- we want to support your success We provide access to opportunities for growth in both Canada and the U.S.
- ** Stock Purchase Program** - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

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