Front Desk Coordinator

3 weeks ago

Toronto, Canada Herjavec Group Full time

The primary responsibilities of the Front Desk Coordinator are to perform a variety of administrative tasks which include welcoming visitors, answering, and routing callers, and directing each guest and caller in a professional and courteous manner while maintaining security in accordance with all physical security and visitor policy requirements. This position reports to the Director of Facilities & Administration.
- Serve as the first point of contact by greeting all guests in a professional, courteous manner and providing general information and knowledge about the organization.
- Answer, screen and route all callers on a multi-line phone system with a professional tone.
- Display a high level of professionalism while effectively adhering to all Cyderes security policies by following procedures, monitoring registration, and issuing visitor badges.
- Schedule meetings and appointments when tasked.
- Arrange and manage all courier and delivery services.
- Manage inbound and outbound mail processing and scanning.
- Provide catering support and assistance for executive meetings and staff breakfasts/luncheons, which includes ordering, set up and clean up.
- Inventory and maintain sufficient stock for all office related supplies on campus, including general catering, break room, and housekeeping supplies.
- Stock all conference rooms, break rooms and kitchens with necessary supplies, keeping all common areas tidy and well maintained including, but not limited to: removing trash, general cleaning, returning each room to its professional standards after use, etc.
- Assist Canadian and UK employees with travel via Concur Travel.
- Prepare Admin expense report in Concur Expense.
- Provide event planning support when required.
- Compose, type, and edit correspondence, reports and other materials upon request.
- Serve in a backup capacity for the general office and assist with projects as needed.
- Perform data entry and provide backup administrative support to the Administration department with mínimal error.

Skills, Qualifications & Requirements:

- College degree preferred.
- Be courteous, cooperative, and tactful in dealing with phone calls, visitors, and staff members, always with a customer focus.
- Possess good telephone habits.
- Perform responsibilities with high degree of accuracy and dependability.
- Have good knowledge of grammar, composition, and spelling.
- Be capable of using communications system and office machines effectively.
- Competent in Microsoft Office Products: Outlook, Word, Excel, PowerPoint.
- Exposure and knowledge of Concur Expense and Travel is beneficial.
- Mobile phone is required.
- Exhibit Professional and Ethical Conduct.
- Possess good Organizational & Time Management skills with attention to detail.
- Effective under Pressure.
- Ability to lift and handle 40 lb., such as cases of bottled water, cases of drinks, and tables/chairs.
- Punctuality and flexibility with schedule. The front desk is staffed from 9:00 am - 5:00 pm to coincide with the needs of the front desk functions but may be extended for special events upon occasion.

**About Company**:Cyderes is a global cybersecurity powerhouse offering comprehensive solutions around managed security, identity and access management, and professional services. Cyderes provides the people, process, and technology modern enterprises rely on to manage risk, maintain compliance, and respond to security threats with greater speed, scale, and cost-efficiency than traditional in-house solutions. Born from the merger of two award-winning cybersecurity firms, Herjavec Group and Fishtech Group, Cyderes has six security operations centers and offices across the United States, Canada, the United Kingdom, and India.

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