Operations Manager, Provincial Specialized Programs
6 months ago
**Operations Manager, Provincial Specialized Programs**
PHSA Corporate
Vancouver, BC
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Service Authority, patient safety is a priority and a responsibility shared by everyone at PHSA and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
**What you’ll do**
- Maintains, monitors, refines and is accountable for existing operating processes, systems and committees/working group structures to ensure timeliness of data entry, reporting, service utilization and provider payment.
- Manages day to day operations of the program by establishing priorities, and assessing and monitoring staffing requirements and supplies. Develops and implements operational improvement recommendations on service delivery, staffing levels, and processes.
- Takes immediate action on all specific patient access to care, adverse outcome events, and quality of care issues in collaboration with team members, service providers and/or medical staff.
- Monitors and analyzes access to care requirements and collaborates with physician providers and regional Health Authority leaders to facilitate reasonable access to services.
- Provides management oversight, interpretation and control of external service provider agreements and contracts with all third party providers including physician specialists, hospital and community pharmacies and, pharmaceutical companies.
- Oversees the designated finance and operations functions including developing the annual budget, monitoring fiscal performance, planning and adjusting operations and/or staffing to meet performance targets, approving expenditures, and ensuring preparation of summaries for fiscal reporting; continuously explores and reviews opportunities to reduce costs and improve access;
- Oversees bi-weekly Cycle Run Invoice Payments for timeliness and completeness; monitors audit and management reports; resolves issues related to invoicing with physician office, pharmacy or drug manufacturers.
- Coordinates and facilitates Clinical Subcommittees, Advisory Committees, and all working group meetings by ensuring documents for meetings are complete with sufficient detail to generate clear recommendations; recommendations are submitted for decision; decisions are implemented and regularly monitored.
- Establishes, develops and maintains strategically important external relationships with regional Health Authorities, Ministry of Health, pharmacies and physician’s offices, vendors, and interprovincial provincial programs; acts as a liaison with MoH designated program resources to resolve issues.
- Leads direct reports using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards. Investigates work and staff issues and initiates disciplinary action up to and including termination according to established HR practices in PHSA.
- Manages and monitors the progress of external consultants and ensures achievement of the agreed upon objectives/deliverables within approved financial parameters.
- Develops and distributes program communications.
**What you bring**
**Qualifications**:
- A level of education, training, and experience equivalent to a Master’s degree in Health or Business Administration, Leadership Management, and/or Systems. Minimum (5) years’ experience in progressive management role in Health Care and/or Business.
Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
**What we bring**
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work fri
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