Program Manager
4 days ago
**Program Manager**
BC Children's Hospital and Sunny Hill Centre for Children
Vancouver, BC
**As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.**
The Program Manager, Specialized Pediatrics—Health Complexity is a provincial program of BC Children’s Hospital that provides ambulatory and community-based care for children living with chronic, complex health conditions (birth to 19 years). As a provincial program, Specialized Pediatrics—Health Complexity provides coordination and oversight of program services at BC Children’s Hospital (ambulatory) as well as to each of the regional health authorities (community) whereby safe, quality care is facilitated using appropriate health supports for children/youth. A key focus for Specialized Pediatrics, Health Complexity is to partner with families and develop strong collaborative relationships with counterparts in other health authorities, ministries and community service providers including universities and academic institutions to identify opportunities for research collaboration and share information in the drive to optimize care and best practices.
This role offers unique opportunities to engage with multiple sectors and connections across a broad network of services and service providers in the delivery of care. This role requires an extraordinary leader who can demonstrate strong strategic planning, values-based leadership, quality management and negotiation skills, demonstrated ability to lead diverse teams and promote teamwork and integrated services at the local and provincial level while truly understanding the clinical and psychosocial complexities of the patient population.
**Summary of Responsibilities**
Reporting to the Director, Patient Care Services, and in co-management with the Medical Director, the Program Manager is responsible for the effective and efficient management of interprofessional service delivery to patients and families, including the overall management and direction of assigned staff, and assisting in the development of and overseeing the program budget. The Program Manager and Medical Director are jointly responsible for providing leadership and direction for the operations management, utilization and risk management, and quality improvement of the clinical program.
The Program Manager, Specialized Pediatrics—Health Complexity is a provincial program of BC Children’s Hospital that provides ambulatory and community-based care for children living with chronic, complex health conditions (birth to 19 years). As a provincial program, Specialized Pediatrics—Health Complexity provides coordination and oversight of program services at BC Children’s Hospital (ambulatory) as well as to each of the regional health authorities (community) whereby safe, quality care is facilitated using appropriate health supports for children/youth. A key focus for Specialized Pediatrics, Health Complexity is to partner with families and develop strong collaborative relationships with counterparts in other health authorities, ministries and community service providers including universities and academic institutions to identify opportunities for research collaboration and share information in the drive to optimize care and best practices.
This role offers unique opportunities to engage with multiple sectors and connections across a broad network of services and service providers in the delivery of care. This role requires an extraordinary leader who can demonstrate strong strategic planning, values-based leadership, quality management and negotiation skills, demonstrated ability to lead diverse teams and promote teamwork and integrated services at the local and provincial level while truly understanding the clinical and psychosocial complexities of the patient population.
**Scope and Complexity**
The Program Manager is a member of the management team for the hospital and is accountable for the efficient and effective day to day delivery of services across all of the operating units within the assigned Program. This position is accountable for managing specific cost centres related to the assigned Program, and is responsible for the performance management and development of the Program staff.
Working independently and creatively, the Program Manager directs and provides leadership to nursing and interdisciplinary staff members, as well as technical and support staff. The Program Manager is responsible for the operations management of the Program and utilizes advanced communication and problem resolution skills to solve problems and handle multiple issues with confidentiality, discretion, and sensitivity. Guidance received is mínimal. Errors in judgment can result in a negative public image of the Program and Hospital and can directly impact patient care. The Program Manager collaborates and negotiates with other health care facilities and care provid
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