Manager, Clinical Services

7 months ago

Vancouver, Canada PHSA Full time

**Manager, Clinical Services / Program Operations**

BC Children’s Hospital

Vancouver, BC

The Specialized Pediatrics—Health Complexity portfolio is a provincial program of BC Children’s Hospital that provides outpatient and community-focused care for children living with chronic, complex health conditions (birth to 19 years). Specifically, this position will support BCCH Complex Care and Nursing Support Services (NSS) in-home respite. These province-wide programs provide coordination and oversight of outpatient services at BC Children’s Hospital as well as community-focused care in each of the regional health authorities. A key focus for the Health Complexity portfolio is partnering with families and developing strong collaborative relationships with counterparts in other health authorities, ministries and community services including academic institutions to identify opportunities for research collaboration to optimize care and best practices.

This role offers unique opportunities to engage with multiple sectors and connections across a broad network of services and service providers in the delivery of care. This position requires an experienced, extraordinary, operational, and clinical leader who demonstrates strong strategic planning, systems-level thinking, values-based leadership, and quality management and negotiation skills. Inspirational and collaborative leadership that promotes teamwork and integrated service delivery across sectors will be a strong asset for this position as well as a demonstrated understanding of the clinical and psychosocial complexities of the client population.

**What you’ll do**
- Develops strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborates with colleagues including medical and practice leaders in support patient/client -focused and integrated care.
- Ensures consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
- Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
- Manages clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
- Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
- Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.

**What you bring**

**Qualifications**:

- A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred.
- Minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity.
- Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.

You will also have
- Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
- Strong skills in operations management.
- Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
- Self-directed and highly motivated.
- Demonstrated ability to lead teams and to promote teamwork.
- Awareness of and commitment to learning and understanding the Truth &

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