Technical Support Analyst

3 weeks ago

Calgary, Canada Microhard Systems Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Bachelor's degree
- Experience: 3 years to less than 5 years
**Work setting**:

- Telecommunications industry
- Manufacture
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:

- Android
- Shell script
- MAC
- Linux
- Unix
- JavaOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Security software
- Word processing software
- Mail server software
- Communication software
- Programming software
- Database software
- Programming languages
- Software development
- .NET
- C#
- C++
- JavaScript
- MS Office
- MS Windows
- Oracle
- Spreadsheet
- TCP/IP
- Visual Basic
- Wireless networks
- XML
**Security and safety**:

- Basic security clearance
- Criminal record check
**Transportation/travel information**:

- Own transportation
- Willing to travel
- Willing to travel cross-border
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
**Long term benefits**:

- Group insurance benefits
- Life insurance
**Other benefits**:

- Free parking available
- Parking available

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