Assistant Manager, Guest Experience

6 months ago

Edmonton, Canada Lululemon Full time

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.

Core Responsibilities of the Job

Leadership and People Management
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
- Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
- Implement the Store Manager’s People vision for the store and cascade to team members.
- Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
- Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
- Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
- Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.

Guest Experience and Community
- Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
- Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.
- Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to "make it right" for guests.

Operations, Product, and Strategy
- Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).
- Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.
- Open and close the store in accordance with the opening and closing procedures.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility
- Accountable for delegated aspects of controllable budget and labor hours

People Management
- Leadership role directly responsible for subset of store employees as delegated by Store Manager

What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
- Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
- Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
- Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
- Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
- Change Management Leadership: Leads others through change processes and uncertainty
- Interactive Communication: Conveys information effectively and understands information s

  • Guest Experience Centre Consultant

    6 months ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Edmonton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Assistant Manager, Guest Experience

    1 month ago

    Edmonton, Canada Explore Edmonton Corporation Full time

    **About the Position**: The Guest Experience team focuses on ensuring that customers or visitors have a positive, seamless, and memorable experience during their time at our venues during an event. The GE team is an essential part of the customer experience and is vital to making a memorable experience for our customers. The Assistant Manager, Guest...

  • Guest Experience Manager

    5 months ago

    Edmonton, Canada Montana's Full time

    Job Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out processes - Handle guest inquiries and provide accurate information about the hotel facilities and services - Manage reservations and room assignments efficiently - Address guest concerns and resolve issues promptly and professionally - Maintain a...

  • Manager, Guest Experience

    2 months ago

    Edmonton, Canada Explore Edmonton Corporation Full time

    **About the Position**: The Guest Experience team focuses on ensuring that customers or visitors have a positive, seamless, and memorable experience during their time at our venues during an event. The GE team is an essential part of the customer experience and is vital to making a memorable experience for our customers. Manager, Guest Experience is...

  • Guest Experience Manager

    4 weeks ago

    Edmonton, Alberta, Canada Pomeroy Kananaskis Mountain Lodge Full time

    Restaurant Services Manager Job DescriptionWe are seeking a highly skilled and motivated Restaurant Services Manager to join our team at Pomeroy Kananaskis Mountain Lodge.About the Role:The successful candidate will be responsible for leading our Food and Beverage operations, creating a warm and welcoming atmosphere for our guests, and ensuring exceptional...

  • Guest Experience Expert

    6 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 24047902 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    5 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** Night Audit, Focused on Nights **Job Number** 24018765 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Experience Director

    2 weeks ago

    Edmonton, Alberta, Canada Coast Hotels Full time

    Job Description:The Guest Experience Director plays a vital role in ensuring the highest standards of hospitality and service at Coast Hotels.Responsibilities:Maintains strong working relationships with all departments to support property operations and goals, expediting the resolution of any problems arising during general operations.Communicates any...

  • Guest Experience Expert

    5 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** (Overnight) **Job Number** 24094400 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...

  • Guest Experience Expert

    1 month ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information**Guest Service Agent **Job Number**24184958 **Job Category**Rooms & Guest Services Operations **Location**Delta Hotels Edmonton Centre Suites, 10222 102 Street, Edmonton, Alberta, Canada, T5J 4C5 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    3 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** **Job Number**24193149 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Edmonton ICE District, 10344 102nd Street, Edmonton, Alberta, Canada, T5J 0K9 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    5 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 23135247 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Edmonton ICE District, 10344 102nd Street, Edmonton, Alberta, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Assistant Manager, Guest Experience

    1 month ago

    Edmonton, Canada Explore Edmonton Corporation Full time

    About the PositionThe Guest Experience team focuses on ensuring that customers or visitors have a positive, seamless, and memorable experience during their time at our venues during an event. The GE team is an essential part of the customer experience and is vital to making a memorable experience for our customers. The Assistant Manager, Guest Experience is...

  • Assistant Guest Service Manager

    5 months ago

    Edmonton, Canada Holiday Inn Conference Centre Edmonton Souht Full time

    **Job Summary** The incumbent is responsible for Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction. **Major Duties and...

  • Manager, Guest Experience

    2 months ago

    Edmonton, Canada Explore Edmonton Corporation Full time

    About the PositionThe Guest Experience team focuses on ensuring that customers or visitors have a positive, seamless, and memorable experience during their time at our venues during an event. The GE team is an essential part of the customer experience and is vital to making a memorable experience fo

  • Guest Experience Lead, Guest Services

    2 weeks ago

    Edmonton, Canada University of Alberta Full time

    **Department** VPFO UofA Botanic Garden **Salary range** $44,016.45 to $58,952.54 **Hours per week** 35 **Grade** 6 **Posted date** November 19, 2024 **Closing date** December 10, 2024 **Position Type** Full Time - Operating Funded **Description**: **_This position is a part of the Non-Academic Staff Association (NASA)._** This position offers a...

  • Guest Experience Representative Ii

    5 months ago

    Edmonton, Canada University of Alberta Botanic Garden Full time

    **Who is the Guest Experience Team** - The GET consists of four key pillars working cohesively to provide an exceptional guest experience. In collaboration with broader Garden teams, we look to enhance the variety of experiences of our guests. We envision, design, and create as a front-facing unit; we are engineers of exceptional guest moments. GET...

  • Guest Experience Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada Fantasyland Hotel Full time

    Job OverviewThe Guest Experience Coordinator is a vital role at the Fantasyland Hotel, where you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Estimated Salary: $45,000 - $60,000 per annum (dependent on location and experience)About the RoleWe are seeking an experienced Reservations Agent to...

  • Guest Experience Expert

    6 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 23128993 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Senior Guest Experience Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada Holiday Inn Edmonton Full time

    Job Title: Senior Guest Experience CoordinatorLocation: Holiday Inn EdmontonWe are seeking a highly organized and detail-oriented Senior Guest Experience Coordinator to join our team at Holiday Inn Edmonton. In this role, you will be responsible for coordinating activities with other work units or departments, performing same duties as workers supervised,...