Guest Experience Centre Consultant

4 days ago


Edmonton, Canada Guest Experience Center Full time

Overview:
**RECIPE is looking for a Guest Experience Centre Consulant**

**to join our Guest Services team**

**(Edmonton)**

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants, our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer - we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The
** Guest Service Representative** will be the first point of contact for our Guests and work with Recipe's branded restaurants to provide the perfect Guest experience each and every time. The
**Guest Service Representative **will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved.

**What you will do in this role**:

- Engage with Guests to create a lasting impression of positive Guest Experience for 10+ Recipe brands
- Monitor and engage with Guests on various social media and review platforms
- Ensure all concerns are escalated to the correct departments for review, as set out by department standards
- Perform other duties as assigned

**What we are looking for from you**:

- Positive attitude with the ability to work well independently and part of a dynamic team environment
- Excellent communicator, both written and verbal.
- Exceptional organizational skills, ability to multi-task and high attention to detail.
- Must possess excellent telephone mannerisms
- Experience in Communications and Social Media is preferred
- French speaking and written communication skills are an asset
- High school diploma required and post-secondary education an asset

**What’s in it for you?**
- 20% associate discount card valid at participating RECIPE brands
- Flexible scheduling
- Competitive wages
- The chance to be part of a close-knit, innovative and energetic team
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
- a separate working space from distractions is preferred*

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.



  • Edmonton, Canada University of Alberta Full time

    **Department** VPFO UofA Botanic Garden **Salary range** $44,016.45 to $58,952.54 **Hours per week** 35 **Grade** 6 **Posted date** November 19, 2024 **Closing date** December 10, 2024 **Position Type** Full Time - Operating Funded **Description**: **_This position is a part of the Non-Academic Staff Association (NASA)._** This position offers a...


  • Edmonton, Canada Winspear Centre & Edmonton Symphony Orchestra Full time

    The Francis Winspear Centre for Music is seeking dynamic individuals as **Ticketing Guest Services Representatives** (GSRs). We are looking for employees that are excited to be part of our music-centered, community-driven organization for this part time position. **Who we are**: The Francis Winspear Centre for Music (FWCM) fulfills the human need to make...


  • Edmonton, Canada Providence Renewal Centre Full time

    Guest Service Staff Job Posting Providence Renewal Centre (PRC) is an ecumenical retreat and conference center, located in south Edmonton on 20 acres of beautifully landscaped grounds. We value Hospitality, Christian Spirituality, Inclusivity, and Respect. If you are looking for a peaceful place to work, PRC is for you. We are looking for highly organized...


  • Edmonton, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Your daily pursuit will include playing a pivotal role in leading, inspiring, and empowering our team to deliver world-class guest experiences in the breathtaking Canadian Rockies. This dynamic position blends operational oversight, collaboration, and team leadership to ensure seamless service across multiple...


  • Edmonton, Canada University of Alberta Full time

    **Department** VPFO UofA Botanic Garden **Salary range** $44,016.45 to $58,952.54 **Hours per week** 35 **Grade** 6 **Posted date** November 19, 2024 **Closing date** November 26, 2024 **Position Type** Full Time - Operating Funded **Description**: **_This position is a part of the Non-Academic Staff Association (NASA)._** This position offers a...


  • Edmonton, Canada Oxford Properties Full time

    Why join us? Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are...

  • Guest Services Agent

    2 weeks ago


    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 24021463 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Edmonton South Conference Centre, 4404 Gateway Boulevard NW, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...


  • Edmonton, Canada The Burger's Priest Full time

    **The Burger’s Priest is hiring Guest Experience/Cashier & Kitchen Crew at our South Commons, Edmonton location!** * At The Burger’s Priest, we are passionate about providing quality food made from fresh ingredients while emphasizing the importance of exceptional guest experience. * * What’s in it for you: - Flexible scheduling - A welcoming, fun...


  • Edmonton, Alberta, Canada Rocky Mountaineer Part time

    Jasper Lead Guest Experience Specialist (Seasonal Part Time - March to October 2025)Job Category: DestinationsRequisition Number: JASPE002632- Posted: February 10, 2025- Part-Time- On-siteLocationsShowing 1 locationDescriptionPurposeRocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service. We are committed to living our...


  • Edmonton, Alberta, Canada Marriott International Full time

    POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key,...


  • Edmonton, Canada Westmont Hospitality Group Full time

    Hiring for a Full Time **Guest Service Agent **at the Holiday Inn Conference Centre Edmonton South. At Holiday Inn we want our guests to relax and be themselves which means we need you to: **Be you **by being natural, professional and personable int he way you are with people **Get ready **by taking notice and using your knowledge so that you are prepared...


  • Edmonton, Canada Rocky Mountaineer Full time

    Jasper Lead Guest Experience Specialist (Seasonal Part Time - March to October 2025) Job Category: Destinations Requisition Number: JASPE002632 - Posted: February 10, 2025 - Part-Time - On-site Locations Showing 1 location Description Purpose Rocky Mountaineer (RM) is the world’s largest privately-owned luxury passenger rail service. We are...


  • Edmonton, Canada Pursuit Collection Full time

    What will be your daily pursuit?: Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience. What will your compensation be?: The starting salary for this position is $18.00 per hour. When does this adventure begin?: This job is posted as part of our seasonal hiring for Spring/Summer, 2025....


  • Edmonton, Canada The Burger's Priest Full time

    **The Burger’s Priest is hiring Guest Experience Crew (Cashiers) and Kitchen Crew (Line Cook, Prep, Grill, Fry) at our South Common location!** **Want to work at a place that's as serious about burgers as it is about creating a positive workspace? Thought so.** **We dress burgers. Not you. We never cared much for work uniforms and we're guessing you...


  • Edmonton, Canada University of Alberta Full time

    **Department** VPFO UofA Botanic Garden **Salary range** $44,016.45 to $58,952.54 **Hours per week** 35 **Grade** 6 **Posted date** January 16, 2025 **Closing date** January 23, 2025 **Position Type** Full Time - Operating Funded **Description**: This position is a part of the Non-Academic Staff Association (NASA). This position has a term length of...

  • General Manager

    7 days ago


    Edmonton, Canada Sawridge Inn and Conference Centre, Edmonton, AB Full time

    Hotel Equities, multi-award-winning hotel development, and hospitality management company, is currently searching for a remarkable **General Manager**for the **Sawridge Inn and Conference Centre in Edmonton, AB!** **Your expertise shapes us**: The General Manager is the primary strategic business leader of the property with responsibility for all aspects of...


  • Edmonton, Canada YMCA OF NORTHERN ALBERTA Full time

    **Schedule: 5:00 AM to 10:15 PM Monday-Friday, and 6:30 AM to 9:15 PM Saturday and Sunday.** **Our Culture** - Our mission and core values are brought to life by our culture at the Y. We strive to live our cause of strengthening communities with purpose and intentionality every day.**We are welcoming.** We are open to all. We are a place where you can...


  • Edmonton, Canada YMCA OF NORTHERN ALBERTA Full time

    YMCA of Northern Alberta is looking for a customer service expert to act as the first impression of our centres ensuring everyone is welcomed and the ensuring the centre is a clean and maintained environment. Each Associate has a direct impact on a member’s experience. This position requires a flexible schedule to accommodate the hours when our branches...


  • Edmonton, Canada Nova Hotels Full time

    The Edmonton Inn & Conference Centre is currently recruiting a dynamic **Guest Services Agent** to join our growing team! **PRIMARY FUNCTIONS** The Guest Services Agent is responsible for ensuring the satisfaction of all hotel guests by providing exceptional customer service. You are the first impression of the property; you welcome guests in a...


  • Edmonton, Alberta, Canada Marriott International Full time

    POSITION SUMMARY First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish....