Guest Experience Manager
6 months ago
Job Overview:
**Duties**:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Manage reservations and room assignments efficiently
- Address guest concerns and resolve issues promptly and professionally
- Maintain a clean and organized front desk area
- Coordinate with other hotel departments to ensure guest satisfaction
Qualifications:
- Previous experience in hospitality or customer service preferred
- Strong communication skills with proficiency in phone etiquette
- Bilingual or multilingual abilities are a plus
- Familiarity with front desk operations and guest services
- Knowledge of hotel booking systems is advantageous
**Benefits**:
- Dental care
- Flexible schedule
- Paid time off
- Vision care
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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