Manager, Guest Experience

2 months ago

Edmonton, Canada Explore Edmonton Corporation Full time

**About the Position**:
The Guest Experience team focuses on ensuring that customers or visitors have a positive, seamless, and memorable experience during their time at our venues during an event. The GE team is an essential part of the customer experience and is vital to making a memorable experience for our customers.

Manager, Guest Experience is responsible to deliver and manage all aspects of the guest experience team which includes event staff within the venue as well as the operation of the parking lots. The Manager, Guest Experience works closely with multiple departments throughout the organization, oversees departmental cost management, productivity, and facilitates the development of a collaborative team approach to maximize short-term and long-term operational efficiencies.

The Manager, Guest Experiences is responsible to build and maintain a highly engaged and productive guest experience team that delivers a high level of customer service to consistently exceed our guest’s expectations. The Manager, Guest Experiences develops, maintains and facilitates all Guest Experience training, Service Recovery Processes and Hospitality Programs for the venue.
- Will have 5-10 years' experience in a customer service focused environment.
- 5 years of supervisory or manager experience.
- Exceptional Organizational skills, ability to problem solve, and have quick decision making skills.
- Outstanding communication and interpersonal skills, work in collaboration.
- Ability to work in various areas - either indoors in an office setting or outdoors in variety of climates.

**About Us**:
We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.

Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

There is no better example of our work in the community to connect people to food and farming within the city limits than at the Explore Edmonton Urban Farm**, **and no better way to show our commitment to the quality of life of Edmontonians than through the events that our teams support.

**How to Apply**:
If this role piques your interest, please submit your cover letter and resume no later than** October 2**, 2024.**

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

  • Guest Experience Centre Consultant

    6 months ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Edmonton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Manager

    6 months ago

    Edmonton, Canada Montana's Full time

    Job Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out processes - Handle guest inquiries and provide accurate information about the hotel facilities and services - Manage reservations and room assignments efficiently - Address guest concerns and resolve issues promptly and professionally - Maintain a...

  • Guest Experience Manager

    4 weeks ago

    Edmonton, Alberta, Canada Pomeroy Kananaskis Mountain Lodge Full time

    Restaurant Services Manager Job DescriptionWe are seeking a highly skilled and motivated Restaurant Services Manager to join our team at Pomeroy Kananaskis Mountain Lodge.About the Role:The successful candidate will be responsible for leading our Food and Beverage operations, creating a warm and welcoming atmosphere for our guests, and ensuring exceptional...

  • Assistant Manager, Guest Experience

    6 months ago

    Edmonton, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Assistant Manager, Guest Experience

    1 month ago

    Edmonton, Canada Explore Edmonton Corporation Full time

    **About the Position**: The Guest Experience team focuses on ensuring that customers or visitors have a positive, seamless, and memorable experience during their time at our venues during an event. The GE team is an essential part of the customer experience and is vital to making a memorable experience for our customers. The Assistant Manager, Guest...

  • Manager, Guest Experience

    2 months ago

    Edmonton, Canada Explore Edmonton Corporation Full time

    About the PositionThe Guest Experience team focuses on ensuring that customers or visitors have a positive, seamless, and memorable experience during their time at our venues during an event. The GE team is an essential part of the customer experience and is vital to making a memorable experience fo

  • Guest Experience Expert

    6 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 24047902 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    5 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** Night Audit, Focused on Nights **Job Number** 24018765 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Experience Expert

    5 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** (Overnight) **Job Number** 24094400 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...

  • Guest Experience Lead, Guest Services

    2 weeks ago

    Edmonton, Canada University of Alberta Full time

    **Department** VPFO UofA Botanic Garden **Salary range** $44,016.45 to $58,952.54 **Hours per week** 35 **Grade** 6 **Posted date** November 19, 2024 **Closing date** December 10, 2024 **Position Type** Full Time - Operating Funded **Description**: **_This position is a part of the Non-Academic Staff Association (NASA)._** This position offers a...

  • Guest Experience Expert

    1 month ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information**Guest Service Agent **Job Number**24184958 **Job Category**Rooms & Guest Services Operations **Location**Delta Hotels Edmonton Centre Suites, 10222 102 Street, Edmonton, Alberta, Canada, T5J 4C5 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Director

    2 weeks ago

    Edmonton, Alberta, Canada Coast Hotels Full time

    Job Description:The Guest Experience Director plays a vital role in ensuring the highest standards of hospitality and service at Coast Hotels.Responsibilities:Maintains strong working relationships with all departments to support property operations and goals, expediting the resolution of any problems arising during general operations.Communicates any...

  • Guest Experience Expert

    3 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** **Job Number**24193149 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Edmonton ICE District, 10344 102nd Street, Edmonton, Alberta, Canada, T5J 0K9 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    5 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 23135247 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Edmonton ICE District, 10344 102nd Street, Edmonton, Alberta, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada Fantasyland Hotel Full time

    Job OverviewThe Guest Experience Coordinator is a vital role at the Fantasyland Hotel, where you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Estimated Salary: $45,000 - $60,000 per annum (dependent on location and experience)About the RoleWe are seeking an experienced Reservations Agent to...

  • Guest Experience Representative Ii

    5 months ago

    Edmonton, Canada University of Alberta Botanic Garden Full time

    **Who is the Guest Experience Team** - The GET consists of four key pillars working cohesively to provide an exceptional guest experience. In collaboration with broader Garden teams, we look to enhance the variety of experiences of our guests. We envision, design, and create as a front-facing unit; we are engineers of exceptional guest moments. GET...

  • Guest Experience Coordinator

    6 months ago

    Edmonton International Airport, Canada Century Mile Racetrack and Casino Full time

    **SUMMARY** **ESSENTIAL DUTIES AND RESPONSIBILITIES MAY INCLUDE**: 1. Promotes all of Century Casino’s services to patrons and event guests - maintaining, developing, and implementing strategies to enhance guest satisfaction and engagement. 2. Communicate accurate information with prospective clients for potential bookings. 3. Engage in friendly...

  • Guest Experience Centre Consultant

    5 months ago

    Edmonton, Canada Recipe Unlimited Corporation Full time

    **RECIPE Is Looking For a Guest Experience Centre** **Consultant to join our Guest Services team!** **(Edmonton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York...

  • Guest Experience Expert

    6 months ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 23128993 **Job Category** Rooms & Guest Services Operations **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Senior Guest Experience Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada Holiday Inn Edmonton Full time

    Job Title: Senior Guest Experience CoordinatorLocation: Holiday Inn EdmontonWe are seeking a highly organized and detail-oriented Senior Guest Experience Coordinator to join our team at Holiday Inn Edmonton. In this role, you will be responsible for coordinating activities with other work units or departments, performing same duties as workers supervised,...