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Manager, Guest Experience

4 months ago

Edmonton, Canada Explore Edmonton Corporation Full time

**About the Position**:
The Guest Experience team focuses on ensuring that customers or visitors have a positive, seamless, and memorable experience during their time at our venues during an event. The GE team is an essential part of the customer experience and is vital to making a memorable experience for our customers.

Manager, Guest Experience is responsible to deliver and manage all aspects of the guest experience team which includes event staff within the venue as well as the operation of the parking lots. The Manager, Guest Experience works closely with multiple departments throughout the organization, oversees departmental cost management, productivity, and facilitates the development of a collaborative team approach to maximize short-term and long-term operational efficiencies.

The Manager, Guest Experiences is responsible to build and maintain a highly engaged and productive guest experience team that delivers a high level of customer service to consistently exceed our guest’s expectations. The Manager, Guest Experiences develops, maintains and facilitates all Guest Experience training, Service Recovery Processes and Hospitality Programs for the venue.
- Will have 5-10 years' experience in a customer service focused environment.
- 5 years of supervisory or manager experience.
- Exceptional Organizational skills, ability to problem solve, and have quick decision making skills.
- Outstanding communication and interpersonal skills, work in collaboration.
- Ability to work in various areas - either indoors in an office setting or outdoors in variety of climates.

**About Us**:
We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.

Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

There is no better example of our work in the community to connect people to food and farming within the city limits than at the Explore Edmonton Urban Farm**, **and no better way to show our commitment to the quality of life of Edmontonians than through the events that our teams support.

**How to Apply**:
If this role piques your interest, please submit your cover letter and resume no later than** October 2**, 2024.**

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.