Senior Guest Experience Coordinator

1 day ago


Edmonton, Alberta, Canada Holiday Inn Edmonton Full time

Job Title: Senior Guest Experience Coordinator

Location: Holiday Inn Edmonton

We are seeking a highly organized and detail-oriented Senior Guest Experience Coordinator to join our team at Holiday Inn Edmonton. In this role, you will be responsible for coordinating activities with other work units or departments, performing same duties as workers supervised, preparing and submitting reports, resolving work problems, providing technical advice and recommending measures to improve productivity and product quality.

About the Role:

The successful candidate will have a college diploma or equivalent experience in a related field and 1-2 years of experience in a supervisory role. You will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Coordinate activities with other work units or departments to ensure smooth operation of the hotel
  • Perform same duties as workers supervised to provide hands-on support and guidance
  • Prepare and submit reports to management on various aspects of hotel operations
  • Resolve work problems and provide technical advice to staff to improve productivity and product quality
  • Assist guests with special needs and provide exceptional customer service
  • Coordinate, assign and review work to ensure timely completion and high standards

Benefits:

  • Dental plan
  • Health care plan
  • Paramedical services coverage

Compensation:

The estimated annual salary for this position is $55,000 - $65,000, depending on experience. This is a permanent, full-time role with 30-40 hours of work per week. The work language is English.



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