Assistant Guest Service Manager

2 weeks ago

Edmonton, Canada Holiday Inn Conference Centre Edmonton Souht Full time

**Job Summary**

The incumbent is responsible for Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction.

**Major Duties and Responsibilities**
- Develop, prepare, execute & achieve financial goals.
- Manages all aspects of the Front Office/Guest Services (Night Audit, Guest Services and Reservations). Assist in the operation of all departments.
- Ensures brand standards are maintained at all times, while maintaining a professional and supervisory demeanor at all times setting an example of leadership for all staff.
- Monitors and maintains the Front Office, guest accounting and reservations in order to consistently meet company standards and achieve a high level of guest satisfaction.
- Responsible for the supervision, recruitment, selection, training and development of Guest Services personnel, to ensure their tasks are performed efficiently. Instructs and trains staff to follow safe working practices.
- Coaches and develops skills of all front office staff to the best of their potential. Assure outstanding Guest Experience.
- Recommends, develops and implements staff incentives designed to increase revenues.
- Ensures that staff is fully knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
- Schedules and trains Managers on Duty, to represent Management during irregular business hours.
- Act on guest feedback and ensure that corrective action is taken in order to ensure 100% guest satisfaction. To promote a Service Empowerment Philosophy within the team and the hotel.
- Implement & maintain all company policies & procedures.
- Manages the reservation functions including Yield Management System to ensure maximum RevPar.
- Assists hotel management as directed with development of special reports and/or special projects.
- Develops and prepares jointly with the General Manager, the room revenue budget.
- Administers and maintains all uniforms and inventories, including printed materials.
- Manager on Duty shifts are required. Oversee day-to-day operations.
- Must be available days, evenings, weekend and holidays.
- Duties associated with Front Office Manager’s position including but not limited to the above.

**Minimum Qualifications and Skills**
- 2-3 years of managerial experience in a guest service environment.
- Hotel or post-secondary degree/diploma an asset.
- Ability to set procedures relating to groups according to Company Policy and Yield Management targets.
- Excellent organizational, written and oral communication.
- Ability to deal with all levels of management and staff in a professional manner.
- Assist the General Manager in producing hotel forecast by accurate projection of room related revenue and expenses.
- Keep central reservations updated on hotel facilities/special promotions to maximize revenues.
- Must be a self-starter, able to work under pressure with the ability to meet deadlines.
- Accuracy and attention to detail skills. Proven leadership qualities.
- Night audit experience an asset.
- Proficient/familiarity with Opera would be an asset.

**Mental Effort**
- Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
- Mental effort required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in fulfilling manager's requirements and accommodating guests request and managing a staff on front desk

**Physical Effort**
- Standing at a computer for long periods of time.
- Frequently walking.
- Performs computer work daily.

**Working Conditions**
- Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
- Frequently handling of queries and calls from guests, potential guests, and other departments.
- Must be available days, evenings, weekend and holidays as required by scheduling demands.
- May be required to travel.

**Type of Supervision Required**

Reports to the General Manager. Works under general instructions to prioritize and complete assigned tasks.

  • Guest Services Manager

    2 weeks ago

    Edmonton, Canada Holiday Inn Conference Centre Edmonton South Full time

    The incumbent is responsible for Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction.**Major Duties and Responsibilities** - Develop,...

  • Guest Experience Centre Consultant

    1 month ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Edmonton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Services Manager

    1 week ago

    Edmonton, Canada Super 8 Winnipeg East Full time

    Job Summary: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out processes - Handle guest inquiries and provide information about hotel facilities and services - Manage reservations and room assignments - Address guest concerns and resolve issues promptly - Operate the phone system to handle incoming calls -...

  • Guest Service Manager

    4 weeks ago

    Edmonton, Canada Home2 Suites by Hilton Edmonton South Full time

    Home2 Suites by Hilton is looking for an enthusiastic Guest Service Manager to help lead the Front Office team. **Basic Purpose**: Reporting to the General Manager, the role of Guest Service Manager will be the ambassador of guest satisfaction, which involves being actively engaged in anticipating & delivering lively guest experiences. The position is...

  • Guest Service Manager

    2 weeks ago

    Edmonton, Canada Home2 Suites by Hilton West Edmonton Full time

    Home2 Suites by Hilton is the innovative mid-scale, all-suite extended stay hotel thoughtfully designed for savvy, sophisticated, cost-conscious travelers staying a few months or a few nights. We’re not just an extended stay hotel, we’re Home2 - where you're free to be YOU! **We are currently looking for a Full Time Guest Service Manager to join our...

  • Guest Service Manager

    4 weeks ago

    Edmonton, Canada DoubleTree Hilton Edmonton Downtown Full time

    Essential Job Duties: - Welcome guests with an appropriate greeting and consistently provide friendly, professional and attentive service. Utilize guest name at all available opportunities - Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested - Offer...

  • Guest Service Manager

    3 weeks ago

    Edmonton, Canada DoubleTree Hilton Edmonton Downtown Full time

    Essential Job Duties: A premium will be paid to those applicants who have Hilton, ONQ experience - Welcome guests with an appropriate greeting and consistently provide friendly, professional and attentive service. Utilize guest name at all available opportunities - Process reservations as per brand standards using basic revenue management skills to obtain...

  • Assistant Manager, Guest Experience

    1 month ago

    Edmonton, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Guest Services Associate

    2 weeks ago

    Edmonton, Canada Atco Ltd. Full time

    Always there. Anywhere _. That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We value and encourage different perspectives and we have the courage to do the right thing, even when it’s hard. We’re looking for...

  • Guest Services Agent

    3 weeks ago

    Edmonton, Alberta, Canada Cari Full time $20

    Company Description Grow your career with a company that shares your passion Our Energy & Resources Division has an exciting new opportunity to join the Sodexo team as our next - Guest Services Agent Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating...

  • Guest Service Expert

    4 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** Full-time position, ProServe Required, In room dining Server, Share Restaurant **Job Number** 24048937 **Job Category** Food and Beverage & Culinary **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Expert

    2 weeks ago

    Edmonton, Alberta, Canada Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The Westin Edmonton, th Street, Edmonton, Alberta, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience...

  • Supervisor-guest Service

    3 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 23112069 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Edmonton South Conference Centre, 4404 Gateway Boulevard NW, Edmonton, Alberta, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Guest Service Expert

    3 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Additional Information** Proserve Required **Job Number** 24084264 **Job Category** Food and Beverage & Culinary **Location** The Westin Edmonton, 10135 100th Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food...

  • Guest Services Agent

    1 month ago

    Edmonton, Alberta, Canada Sodexo Canada Ltd Full time

    Position: Guest Services Agent - Front DeskUnit: Mt. MilliganPoint of Hire Location: Prince George (bussing to/from site from PG)Rotation: 28 days on / 14 days off (10 hour shifts) Wage: $19.67 per hourHiring Point: Prince GeorgeThe Guest Service Agent is responsible for ensuring guests at the Lodge have a satisfying stay. The general responsibilities of the...

  • Guest Service Agent

    3 weeks ago

    Edmonton, Canada Sawridge Inn & Conference Centre Full time

    The key responsibilities of the Guest Services Agent position are: - Checking in/out guests in a friendly and timely manner - Registering all arriving guests while adhering to the company policies and ensuring guest satisfaction - Assisting guests at arrival and departure as well as during their stay - Answering phones - Transmitting & receiving messages...

  • Guest Service Supervisor

    4 weeks ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 24100673 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Edmonton Centre Suites, 10222 102 Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Guest Service Expert

    3 weeks ago

    Edmonton, Alberta, Canada Marriott International, Inc Full time

    Additional Information Full-time position, ProServe Required, In room dining Server, Share RestaurantJob Number Job Category Food and Beverage & CulinaryLocation The Westin Edmonton, th Street, Edmonton, Alberta, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about putting food on the...

  • Guest Service Agent

    1 month ago

    Edmonton, Canada Metterra Hotel on Whyte Full time

    **Description**: Located in one of Edmonton’s most vibrant communities, the Metterra & Varscona Hotels on Whyte Ave are looking for an exciting & enthusiastic addition to our guest service team! The Guest Service Agent is a front line professional that ensures a positive overall impression of our properties as well as assists with all aspects of guest...

  • Guest Service Agent

    2 weeks ago

    Edmonton, Canada Courtyard by Marriott Edmonton Downtown Full time

    The Courtyard by Marriott Edmonton Downtown is a 188 room full service hotel featuring the Riverside Bistro, a 90 seat dining room, 60 seat seasonal patio and 25 seat private dining room all with the best views of the river valley in Edmonton. Benefits: Health and dental benefits, RRSP contribution. **RESPONSIBILITIES**: To assist guests efficiently,...