Coordinator, After Hour Clinical Operations

3 weeks ago


London, Canada London Health Sciences Centre Full time

**Who We Are**:
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC is a world-class innovator in clinical care, research and teaching, delivering both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC has a workforce of close to 15,000, dedicated to delivering the highest quality patient care while working together to shape the future of health.

LHSC has an exciting leadership opportunity within our After-Hours Clinical Operations, where you will lead front-line staff and assist and mentor teams to make high-quality patient care decisions, while playing an active role in patient care leadership across both LHSC sites and in the region. This role provides endless opportunities for on-the-job learning experiences, as well as personal or leadership development to further your education and training. As the main point of contact for staff after hours, the role responsibilities include bed management; responding to capacity/patient flow issues; managing regional patient flow; assisting with disclosure and family issues; assisting with staff and patient safety issues; and assisting with any unanticipated operational issue that must be managed after hours.

As a front-line clinical leader, you will regularly provide key leadership support to nursing and non-nursing staff; a highly visible presence across all nursing units; and an environment that supports the Mission, Vision and Values of the Hospital.

If you are interested in an opportunity to further develop your leadership skills in a cross-functioning environment, we encourage you to apply

**_ The shifts include days, nights and weekends._**

**Job Summary**:
The role includes responsibility for day-to-day operational activities, including the management of human and material resources; day-to-day staffing and scheduling; development and support of a healthy and safe workplace; monitoring of risk, utilization and quality control measurements; and facilitation of quality improvement initiatives and change management. A major focus of the role is fostering effective working relationships and linkages within the team especially between the patient, the medical leadership, referring clinical departments, support and technical team members.

In partnership with Medical leadership, the Patient Access and Flow leadership team will enhance the quality, safety and care experience for our patients. The Coordinator will build the collaborative team to enhance the research, teaching and clinical activities, in pursuit of becoming the most advanced Patient Access and Flow Department in Canada.

**Qualifications**:
**Who You Are**
- Self-aware of own assumptions, values, principles, strengths and limitations
- Able to manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- Engage and support others to foster development, personal goals and encourage a healthy organization
- Achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- Facilitate environment of collaboration and cooperation
- Create connections, build partnerships and networks
- Demonstrate a commitment to the organizational vision, mission, values and service excellence
- Transformational thinker that encourages and supports innovation
- Have exceptional analytical skills that contribute to effective decision-making
- Be self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

**What You Will Bring with You**
- Successful completion of a recognized Baccalaureate Degree in a relevant related field
- Related post-graduate education preferred
- Minimum three (3) years previously related experience in Patient Access & Flow or related field, preferably in an acute care academic teaching hospital
- Minimum two (2) years recent experience in progressively more responsible leadership roles
- Current Certificate of Registration from a college recognized under the Regulated Health Professions Act preferred
- Previous clinical and/or management in the Patient Access & Flow department preferred
- Preference and consideration will be given to active members of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program
- Demonstrated behaviours supporting LHSC’s Core Values of Compassion, Teamwork, Curiosity, and Accountability
- Demonstrated knowledge of and commitment to patient and staff safety at LHSC
- Demonstrated comm


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