Coordinator, Its Operations

4 weeks ago

London, Canada London Health Sciences Centre Full time

**Who We Are**:
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC is a world-class innovator in clinical care, research and teaching, delivering both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC has a workforce of close to 15,000, dedicated to delivering the highest quality patient care while working together to shape the future of health.

Network & Telecom Services is a dedicated team of skilled, technical professionals who maintain critical IT infrastructure and services for our hospital sites. Key services include; our connectivity to the internet, firewalls, regional connectivity, network connectivity across the sites and on hospital floors. Our wireless and telephone systems are the responsibility of the team as well.

**Job Summary**:
**What the Role Is**

Reporting to the Manager, Technology & Security, the Coordinator, ITS Operations and Access Management is accountable for overseeing the service delivery operations and access management (including directory and devices) for London Health Sciences Centre, St. Joseph’s Healthcare London, and our regional partners, resolving or triaging over 11,000 client contacts monthly.

The Coordinator, ITS Operations & Access Management leads three separate teams, including the Data Centre Operations team, including after-hours ITS Help Desk, the Access Administrator team providing network account and access administration, and the Mobility team, responsible for corporate mobile phones.

This role is accountable for day-to-day department activities, including direct management of the team and material resources at all sites, during core hours Monday-Friday, including 24/7 support for Data Centre operations and after-hours Help Desk for the Stiller Centre and Parkwood Data Centres. The Coordinator is accountable for day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls.

The role provides an advanced level of consultation and guidance to the Operations and Access Management teams and serves as the communications link between the teams and the Manager. The Coordinator collaborates with peers across programs and external organizations and is the first point of contact for internal escalation.

**Qualifications**:
**Who You Are**
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values and service excellence
- You are a transformational thinker that encourages and supports innovation
- You have exceptional analytical skills that contribute to effective decision-making
- You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

**What Skills Are Needed**
- Project Management experience
- Experience managing Veeam Backups (job management, tape management, backup restore jobs)
- VMWare Virtual machine deployments
- Experience monitoring data centre environmental conditions
- Vendor relations and management including participation in RFPs, managing quotes and invoices for emergency work (HVAC, UPS, etc.)
- Equipment Lease management experience
- Planning and executing action plans that deliver results and motivate individuals for greater performance excellence
- Strong business acumen
- Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture
- Lead and drive system transformation
- Develop self and others through teaching, coaching, mentoring and formal development processes
- Strong analytical skills that contribute to effective problem solving and decision-making

**What You Will Bring with You**
- Successful completion of a recognized baccalaureate degree program in a related field (e.g. Computer Science) or 2 year diploma in Computer Systems Technology
- Minimum thre

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