Overnight Service Desk Analyst

3 weeks ago


Ottawa, Canada Nova Networks Inc. Full time

_Frequently the first direct experience that the end-user has with Nova Networks is the _**_Overnight Service Desk Analyst_**_ - the “voice” of Nova’s Service Delivery team. Our _*_Overnight Service Desk Analyst_*_ listens to the clients end-users describe their problem and using their experience, knowledge, training and Nova’s tools and systems identifies the cause of the problem and works with the end-user to resolve it in a timely manner._
- Administrative experience with mail services, networking and backup solutions
- All new or rehired employees will be asked to undergo a security clearance and offers will be contingent upon completion of the security clearance.

**Nice to Haves**:

- Experience with HEAT Service Management Help Desk software


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