Phone Assessment Agent

5 months ago


North York, Canada Disability Credit Canada Full time

For nearly 10 years, Disability Credit Canada has helped disabled Canadians receive disability benefits and credits and we are looking to add another intake agent to our team.

As the phone assessment/intake agent, you will call prospects who have left their information on our website and book assessments/appointments for our team members.

**Requirements**:

- Telemarketing/call center experience - Minimum of 2 years
- Excellent verbal and written communication skills (French is a huge plus)
- Customer Focused - Must have superior listening and customer service skills to provide our clients with the highest quality of service.
- Self-Driven - Must be a self-motivated individual who does not require constant supervision
- Enthusiastic personality - Must be passionate about helping people and have a positive personality.
- Ability to be empathetic and understand each customer's situation and circumstances

**Responsibilities**:

- Make outbound calls to prospects who had left their information on our website and book assessments/appointments for our team members.
- Take detailed notes of the conversations, update and verify customers' records on our CRM

**What to expect**:

- Full-time, permanent work from our office - Mon-Fri 10 am to 6pm
- $18 to start (escalates to $20 within the first year)
- Health benefits
- Professional work environment focused on establishing a positive work culture
- Continuous training for growth and advancement within the company
- Very convenient location - easy to get here by bus or subway
- Free Parking

**Job Type**: Permanent

**Salary**: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 2 years (preferred)

Ability to Commute:

- North York, ON M3J 2P6 (required)

Work Location: In person


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