Guest Services Agent

6 months ago

North York, Canada Vrancor Full time

**POSITION AVAILABLE: Guest Service Agent**

**REPORTS TO**:Guest Services Manager**

**LOCATION: Novotel Toronto North York**

**ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3**

**SUMMARY**:
Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Guest Service Agent/Night Auditor to efficiently handle any function of the front office from the reception.

If you carry the hospitality gene and passion to delivering and exceptional customer service experience and seeking for an exciting change...this is it. We want to meet you.

**RESPONSIBILITIES**
- Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
- Performs credit card verifications; when declined contacts guest for alternative payment arrangements.
- Room block all VIP's, group and special requests.
- Ensures that the VIP list and room service requisitions are accurate and complete, then distributes.
- Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
- Prepares guest keys using key envelopes and/or room slips.
- Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
- Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
- Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
- Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.
- Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
- Mails any delayed guest charge receipts.
- Assists with room reservations and switchboard operation when necessary.
- Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
- Negotiates rates within parameters set by the FOM.
- Reports to supervisors any guest complaints or security issues.
- Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
- Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.
- Handle all guest inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
- Ensures guest satisfaction.

**HOW TO STAND OUT**:

- Knowledge of Opera Reservations system would be an asset
- This role requires only night shift availability
- Strong analytical abilities, detail oriented and able to multitask
- High school or college diploma in Hospitality or Tourism an asset
- Comfortable with Excel & Microsoft Office
- Prior experience in hotels would be an asset
- Bilingual an asset

**Apply...**

Only those applicants under consideration will be contacted.

Pay: $20.03 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Application question(s):

- Are you eligible to work full-time in Canada?

**Education**:

- Secondary School (preferred)

Work Location: In person

  • Guest Services Agent

    7 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Services Agent

    6 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Services Agent

    6 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Service Agent

    6 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent (Night Shift)** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent (Night Shift) is responsible to ensure guest...

  • Guest Service Agent

    7 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent (Night Shift)** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent (Night Shift) is responsible to ensure guest...

  • Guest Services Agent/night Auditor

    6 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent/Night Auditor** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent/Night Auditor is responsible to ensure guest...

  • Guest Service Agent

    6 months ago

    North Bay, Canada Vrancor Full time

    **Job description** **POSITION AVAILABLE: GUEST SERVICE AGENT** **Location: Hampton Inn by Hilton North Bay** **Address: 950 McKeown Avenue North Bay, ON P1B 9P3** **REPORTS TO**:GUEST SERVICES MANAGER** **_Must be available Monday to Sunday 7am-11pm**_ **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest...

  • Guest Services Agent

    1 month ago

    North York, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. JLL Workplace Experience team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams. The Guest Services...

  • Guest Services Agent

    7 months ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local...

  • Guest Services Agent

    7 months ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Services Agent

    2 months ago

    North Vancouver, Canada Capilano Group Full time

    **Guest Services Agent** **Department**:Operations **Reports to**:Operations Supervisor (Guest Services Focus) **General Description**: Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly and...

  • Guest Service Agent

    2 months ago

    North York, Canada WAXON Laser + Waxbar Full time

    At WAXON we focus on one thing and do it really, really well - hair removal! WAXON offers the most effective, competitively priced and unique waxing and laser experience in Canada. How? Through our team of incredible and dedicated professionals, the amazing environments we create for our employees and clients, our competitive pricing, superior quality of...

  • Guest Services Agent

    6 months ago

    North Vancouver, Canada Capilano Group Full time

    **Guest Services Agent** **Department**:Operations **Reports to**:Operations Supervisor (Guest Services Focus) **General Description**: Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly and...

  • Guest Service Agent

    1 week ago

    North Bay, Canada InnVest Hotels GP Ltd Full time

    The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Guest Services Agent

    6 months ago

    North Bay, Canada Holiday Inn Express North Bay - InnVest Hotels Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Services Agent

    7 months ago

    North Bay, Canada Holiday Inn Express North Bay - InnVest Hotels Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Services Agent

    4 months ago

    North Bay, Canada Holiday Inn Express North Bay - InnVest Hotels Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Night Auditor/guest Service Agent

    4 months ago

    North Bay, Canada Homewood Suites by Hilton, North Bay Full time

    **MUST RESIDE IN NORTH BAY** **PRIMARY SHIFT IS 11PM-7AM SATURDAYS AND SUNDAYS, however** **MUST BE AVAILABLE TO TRAIN AND WORK ALL OTHER SHIFTS 7AM-3PM AND 3PM-11PM AS NEEDED** **Overview** We are seeking a Night Auditor/Guest Service Agent to join our team and provide exceptional customer service to our guests. If you have a passion for hospitality and...

  • Guest Services Agent

    6 months ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    *NORTH VANCOUVER, B - *As a Guest Services Age , you wil - epresent the h - l to the gu - throughout all stag - of the guest’ - tay. Responsib - ties includ welcomin - uests to - establishmen - nd deter - ing their n - s, registering gue ts, assigning rooms, ac - modating spe requests, assisting with re - mendations and reservations for local amenities...

  • Guest Service Team Lead

    6 months ago

    North Vancouver, Canada Capilano Group Full time

    **Department Lead (Guest Services Team)** **Department**:Operations **Reports to**:Operations Manager, Assistant Operations Manager, Operations Supervisor, Groups Supervisor **General Description**: The Team Lead (Guest Services Focus) is a seasonal position responsible for assisting the Operations Supervisors of the Guest Services team. Their primary...