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Service, Warranty and Logistics Representative

1 month ago

Nepean, Canada VISTA SERVICES Full time

**This position is hybrid with 3 days in the office, and 2 days work remote.**

Reporting to the Service, Warranty and Logistics Supervisor, the Service, Warranty and Logistics Representative is responsible for the administrative operations of service and warranty items as well as the procurement of materials and equipment.

**Specific duties and responsibilities**

**Service and Install**
- Process and track requests for servicing and installations as required;
- Evaluate and dispatch service technicians in accordance with Vista Services Standard policy and guidelines;
- Process and record activities such as product deliveries, service calls, warranty claims and customer transactions;
- Track and reconcile delivery log, record delivery dates and corresponding assets correctly.

**Customer Centric**
- Provide a high level of customer service in a professional and courteous environment;
- Handle all customer orders and issues for service;
- Review and enhance current Company processes and recommend solutions;
- Support, suggest and drive process improvements that increase controls, efficiency, and effectiveness;
- Assist in handling non-service-related customer service calls as required or scheduled.

**Warranty**
- Manage purchase orders for lost or damaged inventory at site;
- Process warranty data and claims;
- Process and manage closings, service work orders, serial numbers, and any other missing data;
- Monitor inventory control - track and log all inventory as required.

**Relationship Building**
- Co-ordinate closings with Vendor Services to prepare future dated rental agreements;
- Ensure all Vista Service. policies and procedures are followed;
- Participate in all Vista cross training initiatives;
- Other duties as assigned to meet team objectives.

**Salary**: $43,000.00-$45,000.00 per year

**Benefits**:

- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in NEPEAN, ON

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