Customer Service Representative
6 months ago
**Overview**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we would love to hear from you.
**Duties**:
- Answering incoming calls and assisting customers with inquiries or concerns
- Providing accurate information about products or services
- Resolving customer complaints or issues in a professional and timely manner
- Booking appointments for free water and air testing
- Conducting data entry to update customer records
- Collaborating with other team members to ensure customer satisfaction
**Qualifications**:
- Excellent phone etiquette and strong communication skills in english
- Ability to analyze customer needs and provide appropriate solutions
- Previous experience in a customer service role is preferred
- Proficient in data entry and computer skills
- Bilingual abilities are a plus, but not a must
**Salary**: From $20.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- On-site parking
- Store discount
Flexible Language Requirement:
- French not required
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Office: 1 year (preferred)
Ability to Commute:
- Nepean, ON K2E 7J6 (required)
Work Location: In person
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