Data Coordinator

6 months ago

Brampton, Canada Johnson Controls Full time

**Unleash your potential with the Johnson Controls team**:
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. **Join our winning team and pave the way for a bright future. **With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

**Your next incredible opportunity is just a few clicks away**

**Here's what we have to offer**
- Competitive pay.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).

**What you will do**
- Processing of client requests such as procedural changes to contact lists and day-to-day maintenance of accounts
- Troubleshoots Basic issues and follows protocol to escalate inquiries and issues.
- Test systems, programming, and zones to ensure proper function and document events thoroughly.
- Provides administrative support to the technical support team and customers.
- Answers phones and responds to inquiries.
- Other duties as assigned.

**How you will do it**
- Provide Tier 1 technical and panel programming support to service/install groups and end-user customers (training provided).
- Professional phone skills and ability to resolve issues in real time with customers.
- Employees must adhere to the Quality Assurance Program

**What we look for**

**Required**
- Education: - Minimum secondary school education.
- Must be computer knowledgeable with strong keyboard skills, 40+WPM.
- Must be well organized & possess excellent verbal & written communication skills.
- Strong problem-solving skills.
- Able to work independently.
- Preferred Technical background and/or knowledge of Alarm products would be an asset.

**Hours**:

- The hours of work to be determined: shifts range from morning to evening; some weekend work will be required. The department is open from Monday to Friday 08:00-22:00 and 08:00-16:00 both Saturday and Sunday.
- We are an in-office establishment.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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