Human Resources Generalist

3 days ago

Burlington, Canada Pioneer Food Services Ltd. OA Tim Hortons Full time

**Brewing your perfect career.**
QSR Group is a dynamic and growing franchise group operating two leading quick-service restaurant brands, Wendy’s and Tim Hortons. We are dedicated to bringing excellence to our operations, service, financial results, and people. QSR Group is seeking a **Human Resources Generalist** for a full-time, permanent position at our Burlington head office. If you are passionate about people and culture, building relationships, and working in a multi-faceted role with experience in working with a fast-paced, multi-unit environment, join our team

**Guiding principles and values.**
- Do the right thing.
- Treat everyone with respect, just be nice and always be fair.
- Profit is not a dirty word.
- Give something back.
- Have fun

**The role**
Reporting to the Head of People & Culture, the Human Resources Generalist will be responsible for a wide range of HR activities, including recruitment and onboarding, employee relations, compliance, absence management and HR reporting and documentation.

**Key responsibilities**:

- Employee relations_
- Liaise with employees and managers addressing people-related inquiries and concerns
- Work with managers to support people-related concerns at restaurant levels; provide coaching and guidance to managers on performance-related issues
- Promote a positive and inclusive workplace culture while being a champion of employee recognition and engagement
- Compliance_
- Stay updated on provincial employment laws and regulations
- Ensure HR policies and procedures are consistently applied and compliant
- Assist in the development and implementation of HR policies and procedures
- Provide coaching and guidance to managers on legislative requirements, new policies and procedures
- Coordinating and tracking required training for new and current staff
- HR reporting, analytics, and documentation_
- Maintain accurate and confidential employee records in UKG
- Ensure HR documents are up-to-date with the most recent version on shared folders, SharePoint, and the HRIS
- Produce HR reports and analytics using BI
- Absence management_
- Process leaves of absence
- Maintain communication with employees on a leave of absence
- Administer the return to work program for employees on a medical leave of absence
- Oversee vacation compliance, ensuring time is being taken
- Assist the department team, as needed, in other areas of HR, including Health & Safety
- Recruitment and onboarding_
- Collaborate with managers as required to support staffing needs
- Implement effective recruitment strategies to attract top talent at restaurants
- Post job vacancies on ATS; distribute internal job postings
- Ensure smooth onboarding process for new employees, including ensuring onboarding documents are completed, proper orientation training is complete, coordinating 90-day plans

**Requirements**:

- Post-secondary education in Business, Commerce, or Human Resources
- A CHRP designation or actively working towards the designation is an asset.
- 2+ years of experience in an HR role serving a multi-unit environment
- Proficiency in HRIS and Microsoft 365. Experience in UKG, an asset.
- Strong knowledge of employment laws and regulations
- Ability to maintain confidentiality and handle sensitive situations
- Excellent written and verbal communication skills
- Be a team player
- Ability to problem solve and see bigger picture
- Ability to take initiative and work with mínimal supervision

**What we offer**
- Base annual salary: $60-70k
- Bonus program
- Comprehensive benefits program
- RRSP-matching program
- Opportunities for growth and development
- A fun work environment working with leading brands

We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or any other legally protected grounds and will not discriminate on these bases.

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do your salary expectations align with the posted salary range?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Human resources: 2 years (requi

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