Patient Care Coordinator

6 months ago

Edmonton, Canada Acumen Clinic Full time

**SCOPE**
Acumen Health is a Private Orthopedic Surgery Clinic and Reconditioning Centre. Reporting to the Chief of Operations, this position is to support patients in their journey with our health professionals from a referral, their consultation all the way to booking their surgery and post-op care. While most of the patient care is financial, there is still interaction with the patient on how to pay, scheduling the surgery and reconciling finances with surgical centres.

**DUTIES**:

- Data entry admin tasks
- Ensure office policies and procedures are followed
- Use word processing, spreadsheet, database or presentation software to prepare invoices, reports, memos, letters, etc.
- Maintain patient’s file throughout their journey
- Gather patients medical information as per provider, inform patient of quote and payment expectation
- Keep filing system organized and safe
- Be involved in the design of our EMR, reporting and policies of the clinic
- Have a good relationship with partners and collaborative clinics
- Go over surgical options with patients
- Book surgery for patients
- Organizing pre and post-op appointments with our reconditioning team
- Organizing medical files for patient referral (labs, imaging, etc.)
- Provide pre-op appointments to surgical patients
- Ensure referral files are complete and refer to surgical centre accordingly
- Constantly improve processes, patient journey flow and inter department communication
- Manage quote and surgical billing before surgery with patient and surgical centre
- Bookkeeping for Acumen Health & Acumen Reconditioning using Quickbooks
- Managing payouts through Stripes
- Reconcile billings and unpaid invoices weekly
- Pay invoices and bills for Acumen Health & Acumen Reconditioning
- Reconcile bank accounts with our bookkeeping entries in Quickbooks
- Manage several financial accounts and spreadsheets

**QUALITIES**:

- Always have a professional and courteous disposition with patient and team members
- Have great communication skills
- Organizational skills are necessary to manage a large amount of detailed information
- Be able to work individually and part of a team, work under pressure and tight deadlines
- The ability to be flexible in the schedule is a huge benefit to our organization
- Fast learner and want to learn more will be a great fit within our team
- Attention to detail as to managing patient files
- Minimum 2 years experience preferred as part of a medical team
- Willingness to learn, time and change management skills
- Great phone etiquette

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$26.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- QuickBooks: 1 year (preferred)
- Bookkeeping: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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