Patient Care Coordinator

2 months ago

Edmonton, Canada Insight Medical Imaging Full time

**Job Profile**: Patient Care Coordinator

**Reports to**:Patient Care Manager

**Hours**: 1.0FTE, 40 hours per week, Temporary Full-Time Contract.

***10:30am-7:00pm Monday-Friday with Evening & Weekend availability as needed on a rotational basis.

STAT availability may be required in the future if required for the needs of the business.

**Location**: Remote

**Closing Date**: November 22, 2024.

**Start Date**: December, 2024.

Insight Medical Imaging is a leading provider of diagnostic imaging services with 18 clinics in the Edmonton region and a Fort McMurray Clinic.

In an industry that can be fast-paced and metrics-oriented, we pride ourselves on being a part of the overall journey. We take the time to create open communication and build relationships with our patients, referring physicians, and employees. We strive to humanize the healthcare experience by listening, answering questions and being there when needed.

We connect in a meaningful way with:

- **_ Our Patients_** - being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
- **_ Our Physicians_** - by building a relationship and working together to come up with a timely and accurate diagnosis.
- **_ Our Employees_** - by creating an approachable environment that encourages professional development and growth.

Our over 600 employees strive each day to provide our patients with exceptional care, while fostering a welcoming and comfortable environment. If you are beaming with pride and want to be part of our dynamic, inclusive and growing team, keep reading.

**Insight offers**:

- Competitive Compensation
- Paid Vacation
- Flex Days & Appointment Time
- RRSP Matching
- Educational Allowance
- Employer Paid Benefits
- Healthcare Spending Account
- Staff Events
- Work-Life Balance

**Position Summary**

This is a one-year contract position.

You will be an integral part of our journeys. As the first point of contact, you will ensure that we can continue to provide reliable, accurate and compassionate services to our patients, referring physicians and our employees.

You will be working as part of a team that prides itself on providing efficient, informative, and compassionate appointments and service. You will attend to inbound patient calls to book Diagnostic Imaging Appointments for all of Insight Medical Imaging Clinics. You will work a rotational schedule which consists of 40 hours/week including evenings, weekends and STAT holidays as required.

**Major Accountabilities and Responsibilities**
- Liaison with the Medical Receptionist(s), Patient Care Manager, Clinic Supervisors and Site Leads, and Coordinators as required to ensure timely patient care.
- Provide valuable feedback in the Development and implementation of protocols as directed by the Patient Care Manager and other administrative staff within the Organization.
- Check incoming Faxes and contact Physicians and Patients for medical Imaging appointments.
- Call out to patients as directed by the Patient Care Manager to rebook, confirm, or fill appointments as required.
- Attend team meetings and information sessions in the Department and within the organization as required.
- Provide professional, courteous, and timely patient care to all patients and physicians.
- Other duties as assigned.

**Skills, Abilities, and Knowledge**
- Exceptional patient and customer service skills.
- Self-motivated.
- Excellent verbal communication.
- Strong interpersonal skills.
- Patience and empathy.
- Team Player.
- Attention to detail and accuracy.
- Knowledge of medical office routines, schedules, and protocols.
- Ability to work in a high-volume contact center.

**Qualifications**
- High School Diploma is required.
- Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1-year experience in related field. Equivalencies will be considered.
- High Volume Contact Center Experience is required.
- Knowledge of customized computer software is required.
- Excellent verbal communication skills.
- An at-home internet connection.
- We thank all applicants for their interest, only those selected for an interview will be contacted._

  • Patient Care Coordinator/reception

    7 months ago

    Edmonton, Canada Advanced Respiratory Care Network Full time

    Advanced Respiratory Care Network requires a Receptionist/Patient Care Coordinator for our North Edmonton clinic to start as soon as possible. We are seeking a friendly, reliable individual with strong organizational and prioritizing skills for multi-task work in our busy respiratory clinic. Full time, (Monday - Friday) no evenings or weekends...

  • Patient Care Coordinator

    4 months ago

    Edmonton, Canada Dominion Medical Centres Full time

    **No previous medical experience is required for this position. **A Medical Office Assistant diploma would be an asset, but is not required. Dominion Medical Centres is hiring a full time Patient Care Coordinator for our South West Edmonton location. **The Individual** **The Position** Located at our reception desk, the Patient Care Coordinator is the key...

  • Patient Care Coordinator

    7 months ago

    Edmonton, Canada Dominion Medical Centres Full time

    **No previous medical experience is required for this position. **A Medical Office Assistant diploma would be an asset, but is not required. Dominion Medical Centres is hiring a full time and/or part time Patient Care Coordinator for our South Edmonton location(s). **The Individual** **The Position** Located at our reception desk, the Patient Care...

  • Patient Care Coordinator

    2 months ago

    Edmonton, Canada Pivotal Physiotherapy Full time

    **About us** Pivotal Physiotherapy is committed to delivering progressive and high-quality patient care. With a dedicated interdisciplinary rehabilitation team, we aim to provide personalized treatment plans that address the unique needs of our patients. Through evidence-based practices and the latest advancements in rehabilitation, we offer a wide range of...

  • Patient Care Coordinator

    7 months ago

    Edmonton, Canada Pivotal Physiotherapy Full time

    **About us** Pivotal Physiotherapy is a small business in Edmonton, AB T5E 5R8. Pivotal Physiotherapy is committed to delivering progressive and high-quality patient care. With a dedicated interdisciplinary rehabilitation team, we aim to provide personalized treatment plans that address the unique needs of our patients. Through evidence-based practices and...

  • Patient Care Coordinator

    4 months ago

    Edmonton, Canada Pivotal Physiotherapy Full time

    **About us** Pivotal Physiotherapy is a small business in Edmonton, AB T5K 0G6. Pivotal Physiotherapy is committed to delivering progressive and high-quality patient care. With a dedicated interdisciplinary rehabilitation team, we aim to provide personalized treatment plans that address the unique needs of our patients. Through evidence-based practices and...

  • Care Coordinator RN

    3 days ago

    Edmonton, Alberta, Canada Alberta Health Services Full time

    About the RoleWe are seeking a highly skilled Registered Nurse to join our team as a Care Coordinator RN. This is an exciting opportunity for a motivated and experienced nurse to provide comprehensive patient care and support.Job SummaryThe successful candidate will be responsible for assessing patients' needs, developing individualized care plans, and...

  • Patient Care Coordinator

    3 months ago

    Edmonton, Canada First Nations Technical Services Advisory Group Inc. Full time

    **Patient Care Coordinator** **About the Organization** First Nations Technical Services Advisory Group Inc. (TSAG) is a not-for-profit provider of quality technical service and training for First Nations in Alberta. TSAG’s purpose is to assist First Nations in gaining the tools and knowledge they need to achieve and maintain high standards in technology...

  • Proactive Care Coordination Assistant

    6 months ago

    Edmonton, Canada Edmonton Southside Primary Care Network Full time

    **Edmonton Southside Primary Care Network - Proactive Care Coordination Assistant** The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each...

  • Proactive Care Coordination Assistant

    4 months ago

    Edmonton, Canada Edmonton Southside Primary Care Network Full time

    **Edmonton Southside Primary Care Network - Proactive Care Coordination Assistant** The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each...

  • Care Coordinator

    7 months ago

    Edmonton, Canada Qualicare, Edmonton South Full time

    **Benefits**: - Health benefits - Competitive salary - Opportunity for advancement - Training & development **Care Coordinator job description** A Care Coordinator is a trained healthcare professional who helps to manage the patient’s condition and oversees the patient’s treatment plan in conjunction with the director of care and pertinent family...

  • Pharmacist and Patient Care Coordinator

    4 weeks ago

    Edmonton, Alberta, Canada Safeway Full time

    At Safeway, we are passionate about taking care of the health and well-being of individuals and families in our communities.We are seeking a highly skilled Pharmacist to join our team who will provide exceptional patient-centered care and exceed patients' expectations.The successful candidate will have a Bachelor of Science in Pharmacy from a recognized...

  • Patient Care Coordinator

    4 months ago

    Edmonton, Canada Insight Medical Imaging Full time

    **Job Profile**: Patient Care Coordinator **Reports to**:Patient Care Manager **Hours**: 1.0FTE, 40 hours per week, Temporary Full-Time Contract. ***10:30am-7:00pm Monday-Friday with Evening & Weekend availability as needed on a rotational basis. STAT availability may be required in the future if required for the needs of the business. **Location**:...

  • Patient Care Coordinator/ Medical Receptionist

    3 months ago

    Edmonton, Canada Acumen Clinic Full time

    **SCOPE** Reporting to the Clinic Manager, the Medical Receptionist is responsible for ensuring Medical Office Assistant Duties to Acumen Health, carried out in a coordinated, efficient, effective and client sensitive manner. The position is to support patients in their journey with our health professionals. **DUTIES** - Data entry admin tasks - Schedule...

  • Patient Care Coordinator/ Medical Receptionist

    7 months ago

    Edmonton, Canada Acumen Clinic Full time

    **SCOPE** Reporting to the Clinic Manager, the Medical Receptionist is responsible for ensuring Medical Office Assistant Duties to Acumen Health, carried out in a coordinated, efficient, effective and client sensitive manner. The position is to support patients in their journey with our health professionals. **DUTIES** - Data entry admin tasks - Schedule...

  • Patient Care Coordinator/ Medical Receptionist

    7 months ago

    Edmonton, Canada Acumen Clinic Full time

    **SCOPE** Reporting to the Clinic Manager, the Medical Receptionist is responsible for ensuring Medical Office Assistant Duties to Acumen Health, carried out in a coordinated, efficient, effective and client sensitive manner. The position is to support patients in their journey with our health professionals. **DUTIES** - Data entry admin tasks - Schedule...

  • Patient Care Coordinator/ Medical Receptionist

    7 months ago

    Edmonton, Canada Acumen Clinic Full time

    **SCOPE** Reporting to the Clinic Manager, the Medical Receptionist is responsible for ensuring Medical Office Assistant Duties to Acumen Health, carried out in a coordinated, efficient, effective and client sensitive manner. The position is to support patients in their journey with our health professionals. **DUTIES** - Data entry admin tasks - Schedule...

  • Patient Care Coordinator

    6 months ago

    Edmonton, Canada Acumen Clinic Full time

    **SCOPE** Acumen Health is a Private Orthopedic Surgery Clinic and Reconditioning Centre. Reporting to the Chief of Operations, this position is to support patients in their journey with our health professionals from a referral, their consultation all the way to booking their surgery and post-op care. While most of the patient care is financial, there is...

  • Care Coordinator

    3 months ago

    Edmonton, Canada Lifemark Health Group Full time

    **Care Coordinator - Lifemark Health Group** The **Care Coordinator **is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional...

  • Care Coordinator

    7 months ago

    Edmonton, Canada Lifemark Health Group Full time

    **Care Coordinator - Lifemark Health Group** The **Care Coordinator **is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional...