Proactive Care Coordination Assistant

1 week ago

Edmonton, Canada Edmonton Southside Primary Care Network Full time

**Edmonton Southside Primary Care Network - Proactive Care Coordination Assistant**

The Edmonton Southside Primary Care Network was the first PCN in Alberta. Over the past 17 years, the ESPCN has grown to become the largest PCN in Edmonton and consists of a team of health care professionals who are passionate about creating healthier communities. Each member of our team of healthcare providers plays a specific role in improving, coordinating, and delivering primary health services.

Our Vision is “to be the trusted cornerstone of a healthy community”. Our employees are exceptional and describe their colleagues as respectful, passionate, collaborative, and dedicated. Now’s your chance to join our amazing team of health care professionals as we lead in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers.

**Position Overview**:
We are looking for a full-time Proactive Care Coordination Assistant The PCCA will work with multiple PCN clinics on a rotating basis. The PCCA with work with doctors, office staff, and clinical team members, and combination of in-person/clinic and remote work may be required. The PCCA will work with the clinic’s electronic medical record (EMR) to track patients and their care. Following a PCN-directed plan, the PCCA will assist the clinic in identifying and contacting patients due for preventative health screening (e.g., cancer screening such as mammograms) and chronic disease management appointments. This may involve performing chart reviews or running clinic level reports.

The PCCA will work as part of the Quality Improvement team and report to a Proactive Care Coordination Lead

**Key Roles and Responsibilities**:

- Identify and contact patients due for care and book appointments with physicians and multidisciplinary team members.
- Update EMR record of patients’ demographic information, and the status of those no longer on physician panel
- Update EMR record with external preventative health screening results from provincial health record. Contact patients due for preventative health screening to offer screening requisitions and book appointments.
- Update EMR record and contact patients in relation to quality improvement initiatives directed by PCN QI Team.
- Track and report data from the EMR

**Experience, Skills & Qualifications**:

- Medical Office Assistant/Unit Clerk certification
- Medical terminology course
- Fluent in Vietnamese language considered an asset
- Reliable transportation
- Previous experience:

- Family medicine clinic/Primary care setting
- Using Electronic Medical Records
- Excellent communication skills
- Strong time management and organizational skills
- Able to balance multiple priorities and problem solve
- Excellent computer knowledge, including Excel
- High attention to detail
- To support the vision and mission of the Primary Care Network

**Why Work for Us?**

Employees of the ESPCN enjoy a competitive salary and benefits package, which includes health and dental benefits, flexible spending account, eligibility to contribute to our group RRSP and TFSA plans and receive an employer match, generous vacation and personal time off allowances, education days, and professional development opportunities.

**How to Apply?**

We thank all interested applicants, however due to the volume of resumes we receive, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $23.50-$28.60 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Work Location: In person

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