Patient Care Coordinator

2 months ago

Edmonton, Canada Insight Medical Imaging Full time

**Job Profile**: Patient Care Coordinator

**Reports to**:Patient Care Manager

**Hours**: 1.0FTE, 40 hours per week, Temporary Full-Time Contract.

***10:30am-7:00pm Monday-Friday with Evening & Weekend availability as needed on a rotational basis. STAT availability may be required in the future if required for the needs of the business.

**Location**: Remote

**Closing Date**: September 24, 2024

Insight Medical Imaging is a leading provider of diagnostic imaging services with 18 clinics in the Edmonton region and a Fort McMurray Clinic.

In an industry that can be fast-paced and metrics-oriented, we pride ourselves on being a part of the overall journey. We take the time to create open communication and build relationships with our patients, referring physicians, and employees. We strive to humanize the healthcare experience by listening, answering questions and being there when needed.

We connect in a meaningful way with:

- **_ Our Patients_** - being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
- **_ Our Physicians_** - by building a relationship and working together to come up with a timely and accurate diagnosis.
- **_ Our Employees_** - by creating an approachable environment that encourages professional development and growth.

Our over 550 employees strive each day to provide our patients with exceptional care, while fostering a welcoming and comfortable environment. If you are beaming with pride and want to be part of our dynamic, inclusive and growing team, keep reading.

**Insight offers**:

- Competitive Compensation
- Paid Vacation
- Flex Days & Appointment Time
- RRSP Matching
- Educational Allowance
- Employer Paid Benefits
- Healthcare Spending Account
- Staff Events
- Work-Life Balance

**Position Summary**

This is a one-year contract position.

You will be an integral part of our journeys. As the first point of contact, you will ensure that we can continue to provide reliable, accurate and compassionate services to our patients, referring physicians and our employees.

You will be working as part of a team that prides itself on providing efficient, informative, and compassionate appointments and service. You will attend to inbound patient calls to book Diagnostic Imaging Appointments for all of Insight Medical Imaging Clinics. You will work a rotational schedule which consists of 40 hours/week including evenings, weekends and STAT holidays as required.

**Major Accountabilities and Responsibilities**
- Liaison with the Medical Receptionist(s), Patient Care Manager, Clinic Supervisors and Site Leads, and Coordinators as required to ensure timely patient care.
- Provide valuable feedback in the Development and implementation of protocols as directed by the Patient Care Manager and other administrative staff within the Organization.
- Check incoming Faxes and contact Physicians and Patients for medical Imaging appointments.
- Call out to patients as directed by the Patient Care Manager to rebook, confirm, or fill appointments as required.
- Attend team meetings and information sessions in the Department and within the organization as required.
- Provide professional, courteous, and timely patient care to all patients and physicians.
- Other duties as assigned.

**Skills, Abilities, and Knowledge**
- Exceptional patient and customer service skills.
- Self-motivated.
- Excellent verbal communication.
- Strong interpersonal skills.
- Patience and empathy.
- Team Player.
- Attention to detail and accuracy.
- Knowledge of medical office routines, schedules, and protocols.
- Ability to work in a high-volume contact center.

**Qualifications**
- High School Diploma is required.
- Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1-year experience in related field. Equivalencies will be considered.
- High Volume Contact Center Experience is required.
- Knowledge of customized computer software is required.
- Excellent verbal communication skills.
- An at-home internet connection- We thank all applicants for their interest, only those selected for an interview will be contacted._

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