Intermediate Casualty Claims Representative

6 months ago

Ottawa, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking to hire a Casualty Claims Representative at an Intermediate level to help get our customers back on track, so they can focus on what matters to them most.

As a **Multiline **Claims Representative** handling claims for our Casualty team, you will be responsible for investigating and settling complex insurance claims to ensure a prompt and fair settlement. You will provide quality service and ensure prompt and equitable settlement of claims in line with Corporate policies and standards. Your natural ability to negotiate, influence, prioritize, be proactive and think creatively on your feet will help you thrive in our collaborative and energetic culture.

**These opportunities can be based in any of the following Ontario Intact offices: Toronto (700 University Ave)/Mississauga/Ajax/London or Ottawa**.**

**Working here means you will**:

- Be surrounded by a top-notch team of professionals and leaders - the best in the business
- Have the support, flexibility, and opportunities to be yourself and pursue your goals
- Build your legacy of delivering outstanding customer service, and be rewarded for your success
- Thrive in a workplace that shares your values including respect and integrity
- Think and act creatively, while being guided by facts and your analytical mind

**What you’ll do here**:

- Investigate, analyze, evaluate, quantify and report on complex auto and non-auto bodily injury and general liability claims.
- Work towards a prompt and fair settlement of claims; develop action plans for conducting investigations including arranging for independent medical examinations, securing prior medical and/or employment history, determine contacts, interviews and/or other information to clarify and justify the claim.
- Document and analyze the information gathered on a file, interpret insurance policy wordings, determine coverage, and assess damage and/or liability
- Collaborate with our legal team to attend court proceedings, mediations, and settlement meetings when necessary
- Collaborate with your peers and other teams to resolve files thoroughly and quickly
- Act as a mentor, role model and technical resource for junior adjusters.
- Build relationships with vendors and communicate often with claims departments and liaise with adjusters, experts, management, and other claims representatives on technical and administrative issues
- Be heard and contribute to the improvement of day-to-day work in our Claims Centre of Excellence

**What you bring to the table**:

- At least 3+ years of experience in handling Casualty claims including Homeowners/Condo liability
- A natural at communication, analysis, and negotiation
- Known for your impressive documentation and organization skills
- Strong analytical and decision-making skills.
- Completed or actively working towards completion of the CIP designation.
- Knowledge of appropriate provincial legislation is an asset
- University degree or any combination of training and experience deemed relevant for the role
- Bilingualism is considered a definite asset

This role is eligible for employee referral bonus. #myReferrals3000

LI-Hybrid

LI-MS1

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your co

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