Intermediate Auto Claims Advisor/Adjuster

4 months ago

Ottawa, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Intermediate Auto Claims Advisors – empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we would love to hear from you

As an Intermediate Auto Claims Advisor, you will be our customer’s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through the claims process, conducting investigations and making the decision on the best course of action.

To meet our customer’s needs, you must be available to work on a rotating shift schedule during the hours of 8am to 6pm on Monday through Friday.


Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

What you'll do:

Guide customers through the claims process by investigating their auto collision claim and looking after their needs

Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes.

Work autonomously in a digital environment

Actively participate in ongoing training to keep up to date with best practices in claims handling

Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience

What you'll bring:

1- 2 years Auto Claims Adjusting experience is an asset

1-2 years’ experience in a Call Center Environment is an asset

Excellent oral and written communication skills

Bilingualism is an Asset (French and English)

Ability to work in a digital environment and undertaking online tasks

Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience

Ability to work within and positively add to our organizational culture and values

What you’ll get:

Compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.

Outstanding Career Development through our tailored career progression plan within the Auto Claims department

Paid professional development education (Controlled Insurance Program designation)

Corporate wellness programs to support our employees’ physical and mental health

Our work environment:

A diverse, inclusive and vibrant team culture where you can thrive by bringing your whole self to work.

Regular social and team building events

Employee recognition program

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions. We’re also the best in the market at providing our customers with an online service so we want people who are passionate about digital customer experiences.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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