Representative, Claims- Property New

5 months ago

Ottawa, Canada Definity Financial Corporation Full time

Job ID : 7498
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Ottawa, Canada
Posting Range : $48,700 - $89,800

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**What can you expect from the role?**
- Accepting notice of claim and working with the customer and preferred Vendors to resolve the claim quickly and efficiently
- Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy
- Maintaining detailed file records by entering pertinent data into the appropriate systems
- Processing claims payments within level of authority after verifying claimant's entitlement
- Initiating salvage and subrogation procedures on assigned files
- Assist in managing the property queues
- You are available to work within the hours of 8:00 a.m. to 8:00 p.m. EST

**What you bring to the role?**
- A university degree, 2-year college diploma or CIP designation would be an asset
- Licensed in New Brunswick, PEI and Newfoundland would be an asset
- Experience in auto or property claims (knowledge of property is an asset)
- Familiarity with CICS and CDS system
- Proficient in MS Word and Excel
- Actively pursuing CIP designation
- Must be available to participate in catastrophic loss duties across Ontario (potentially on a national basis) if support is required by other regions
- Bilingual capabilities (French and English) would be an asset
- Professional, friendly and courteous in all interactions, whether with customers or co-workers
- Able to perform well in a busy operation and remain calm under pressure
- Team player adaptable to a changing environment
- Strong written and verbal communication skills

Salary range is $48,700 - $89,800

**What's in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**
This role requires successful clearance of background checks (including criminal checks and leadership references).

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