User Support Analyst
5 months ago
**Why work at Shouldice Hospital?**
Our Culture
At Shouldice Hospital, we pride ourselves on delivering the world’s best surgical outcomes and patient care in hernia treatment. We have an unwavering focus on our patients and commitment to our staff. We’ve created a culture where our staff feel like family and are empowered to make a difference. As a fully licensed and recognized Ontario Specialty Hospital for over 77 years, we place trust, integrity, teamwork, and caring at the heart of what we do.
**Our People**
We are a strong, positive and engaged team of people that are committed to excellence. We are invested in the growth and development of each other and value work life balance.
**Responsibilities**:
- Create, test and develop current Workstation images. Test, evaluate, and package
- Responsible for successful deployment and upgrades of workstations.
- Perform computer management and system administration activities.
- Virtual / onsite desktop troubleshooting for staff.
- Perform laptop, desktop, printer and hardware setup and configurations.
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Interact with numerous computer platforms in a multi-layered client server environment.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Assesses functional needs to determine specifications for purchases.
- Orders computer supplies.
- Tier 1 server & Network device management. (Connectivity issues & New user setup)
- Assists in maintaining LAN/WAN and telecom systems.
- Resolve technical problems with WAN & LAN issues
- Perform other related clerical duties as required.
**Skills**:
- 3 or more years’ experience in desktop support
- Familiarity with support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems.
- Experience in desktop imaging, zero-touch desktop migration.
- Experience with supporting Windows 10/Operating systems on Dell, Lenovo
- Experience with Microsoft Advanced Group Policy Management
- Knowledge of software packaging tools (e.g., InstallShield, App-V sequencer, Wise)
- Experience of working in a Microsoft-centric enterprise environment
- You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays.
**Education and Experience**:
Minimum completion of college diploma and at least 3 years practical experience in a technical support position in an enterprise environment.
At least 3-year demonstrated experience managing and working with the following technologies:
- Windows 10 & 11
- Microsoft Office 365
- Windows Server 2016+
- Active Directory
- DHCP
- DNS
- Terminal Services
- Microsoft Exchange
**Job Types**: Full-time, Permanent
Pay: $26.00-$29.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Thornhill, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- IT support: 3 years (required)
Work Location: In person
-
User Support Technician
3 months ago
Thornhill, Canada waltel solutions inc. Full timeDurée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 to 44 hours per week - Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - or equivalent experience **Work setting**: - Telecommunications industry - Private company,...
-
User Support Technician
5 months ago
Thornhill, Canada GROW MORE IT SOLUTIONS INC Full timeWork Term: Permanent - Work Language: English - Hours: 30 to 35 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Computer hardware or software retailer/wholesaler - Relocation costs covered by...
-
User Support Analyst
5 months ago
Thornhill, Canada Shouldice Hospital Full time**Why work at Shouldice Hospital?** Our Culture At Shouldice Hospital, we pride ourselves on delivering the world’s best surgical outcomes and patient care in hernia treatment. We have an unwavering focus on our patients and commitment to our staff. We’ve created a culture where our staff feel like family and are empowered to make a difference. As a...
-
Systems Support Representative
5 months ago
Thornhill, Canada IGTA Security System Full timeEducation: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...
-
Information Technology
5 months ago
Thornhill, Canada CrucialLogics inc. Full timeEducation: College/CEGEP - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Willing to relocate **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Provide advice and training to users in response to identified...
-
IT On-site Support Technician
6 months ago
Thornhill, Canada WSP Full timeThornhill, ON and Winnipeg, MB The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in...
-
IT On-site Support Technician
5 months ago
Thornhill, Canada WSP Full timeThe Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users in our Thornhill office by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the...
-
Information Technology
5 months ago
Thornhill, Canada Trip Support Full timeEducation: Bachelor's degree - Experience: 3 years to less than 5 years - Computer science - or equivalent experience **Tasks**: - Confer with clients to identify and document requirements - Conduct business and technical studies - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy,...
-
Information Technology
5 months ago
Thornhill, Canada Trip Support Full timeEducation: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Work setting**: - Tourism/travel services **Tasks**: - Confer with clients to identify requirements - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery -...
-
End User Technology Specialist
5 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life...
-
Operations Analyst
5 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: We are looking for an Operations Analyst to join our team. **Who we are**: As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative...
-
Pricing Analyst
5 months ago
Thornhill, Canada Triangle Logistics Inc Full time**PRICING ANALYST - 3PL** For over 15 years Triangle Logistics has been recognized as a trusted over-the-road domestic and cross-border transportation partner to small businesses and Fortune 500 companies across various industries. As a Pricing Analyst you’ll help us grow our reputation with trucking companies (known as carriers) across North America....
-
Business Analyst
3 months ago
Thornhill, Canada The Siroky Group Inc. Full time**The Siroky Group** We are in the business of creating and implementing software and business solutions for our clients. Our team members are of the highest quality and maintain a wide range of skills and tools. We are a small but nimble organization, working with both large and small organizations in order to bridge the gap between technology and...
-
Compensation and Benefits Analyst
3 months ago
Thornhill, Canada GraingerCanada Full time**Work Location Type**:Hybrid** As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for...
-
Operational Finance Analyst
2 months ago
Thornhill, Canada AECOM Full time**Company Description** Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...
-
Board Certified Behavior Analyst
5 months ago
Thornhill, Canada CBT Psychology for Personal Development Full time**About us** CBT Psychology for Personal Development is a small business in HEALTH_CARE_MEDICAL. We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Job Overview**: CBT Psychology for Personal Development is seeking a Board Certified Behaviour Analyst (BCBA) with 3 or more years of experience working...
-
Technical Support Specialist Ii
5 months ago
Thornhill, Canada Acuity Brands Full timeWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...
-
Project Controls Analyst
5 months ago
Thornhill, Canada AECOM Full timeCompany Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...
-
Project Controls Analyst
5 months ago
Thornhill, Canada AECOM Full timeCompany Description At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...
-
IT Technician
5 months ago
Thornhill, Canada AWIN Full timeHow would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees...