User Support Analyst

6 months ago


Thornhill, Canada Shouldice Hospital Full time

**Why work at Shouldice Hospital?**

Our Culture

At Shouldice Hospital, we pride ourselves on delivering the world’s best surgical outcomes and patient care in hernia treatment. We have an unwavering focus on our patients and commitment to our staff. We’ve created a culture where our staff feel like family and are empowered to make a difference. As a fully licensed and recognized Ontario Specialty Hospital for over 77 years, we place trust, integrity, teamwork, and caring at the heart of what we do.

**Our People**

We are a strong, positive and engaged team of people that are committed to excellence. We are invested in the growth and development of each other and value work life balance.

**Responsibilities**:

- Create, test and develop current Workstation images. Test, evaluate, and package
- Responsible for successful deployment and upgrades of workstations.
- Perform computer management and system administration activities.
- Virtual / onsite desktop troubleshooting for staff.
- Perform laptop, desktop, printer and hardware setup and configurations.
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Interact with numerous computer platforms in a multi-layered client server environment.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Assesses functional needs to determine specifications for purchases.
- Orders computer supplies.
- Tier 1 server & Network device management. (Connectivity issues & New user setup)
- Assists in maintaining LAN/WAN and telecom systems.
- Resolve technical problems with WAN & LAN issues
- Perform other related clerical duties as required.**Skills**:

- 3 or more years’ experience in desktop support
- Familiarity with support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems.
- Experience in desktop imaging, zero-touch desktop migration.
- Experience with supporting Windows 10/Operating systems on Dell, Lenovo
- Experience with Microsoft Advanced Group Policy Management
- Knowledge of software packaging tools (e.g., InstallShield, App-V sequencer, Wise)
- Experience of working in a Microsoft-centric enterprise environment
- You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays.

**Education and Experience**:
Minimum completion of college diploma and at least 3 years practical experience in a technical support position in an enterprise environment.

At least 3-year demonstrated experience managing and working with the following technologies:

- Windows 10 & 11
- Microsoft Office 365
- Windows Server 2016+
- Active Directory
- DHCP
- DNS
- Terminal Services
- Microsoft Exchange

**Job Types**: Full-time, Permanent

**Salary**: $26.00-$29.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Thornhill, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 3 years (required)

Work Location: In person



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