User Support Technician

6 months ago


Thornhill, Canada GROW MORE IT SOLUTIONS INC Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 to 35 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:

- Computer hardware or software retailer/wholesaler
- Relocation costs covered by employer
- Startup company
- Willing to relocate
- Help desk
- Research and development institution
- Telecommunications industry
- Consulting firm
- Internet Service Provider (ISP)
- Government department and/or agency
- Manufacture
- School or educational institution/establishment
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:

- 3-4 people
**Computer and technology knowledge**:

- Internet
- MS Office
- Wireless networks
**Transportation/travel information**:

- Travel expenses paid by employer
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
**Own tools/equipment**:

- Cellular phone
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
**Financial benefits**:

- Commission



  • Thornhill, Canada waltel solutions inc. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 to 44 hours per week - Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - or equivalent experience **Work setting**: - Telecommunications industry - Private company,...


  • Thornhill, Canada WSP Full time

    Thornhill, ON and Winnipeg, MB The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in...


  • Thornhill, Canada WSP Full time

    The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users in our Thornhill office by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the...

  • User Support Analyst

    6 months ago


    Thornhill, Canada Shouldice Hospital Full time

    **Why work at Shouldice Hospital?** Our Culture At Shouldice Hospital, we pride ourselves on delivering the world’s best surgical outcomes and patient care in hernia treatment. We have an unwavering focus on our patients and commitment to our staff. We’ve created a culture where our staff feel like family and are empowered to make a difference. As a...

  • User Support Analyst

    6 months ago


    Thornhill, Canada Shouldice Hospital Full time

    **Why work at Shouldice Hospital?** Our Culture At Shouldice Hospital, we pride ourselves on delivering the world’s best surgical outcomes and patient care in hernia treatment. We have an unwavering focus on our patients and commitment to our staff. We’ve created a culture where our staff feel like family and are empowered to make a difference. As a...


  • Thornhill, Canada Acuity Brands Full time

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...


  • Thornhill, Canada Acuity Brands Full time

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...


  • Thornhill, Canada Acuity Brands Full time

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...


  • Thornhill, Canada Acuity Brands Full time

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Information Technology

    6 months ago


    Thornhill, Canada CrucialLogics inc. Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Willing to relocate **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Provide advice and training to users in response to identified...

  • IT Technician

    6 months ago


    Thornhill, Canada AWIN Full time

    How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees...


  • Thornhill, Canada CAA Club Group Full time

    **About Us**: As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life...


  • Thornhill, Canada IGTA Security System Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

  • Apprentice Technician

    6 months ago


    Thornhill, Canada Acura of Thornhill Full time

    Apprentice Technician Acura of Thornhill Thornhill ON L4J1A1 Your future in automotive awaits! If you're passionate about automotive, eager to learn from seasoned professionals, and committed to growing your skills, take the first step toward an exciting career as an Apprentice Technician. As an Apprentice Technician at Acura of Thornhill, you'll receive...

  • Nail Technician

    3 months ago


    Thornhill, Canada La Bella Vita salon and Spa Full time

    **Overview** At La Bella Vita Salon and Spa, we offer flexible opportunities for skilled nail technicians. This position is commission-based, with a competitive 60% for the technician and 40% for the salon. However, if you have an established client base and prefer more independence, we also offer the option to rent a dedicated space within our salon for...


  • Thornhill, Canada TOWNSGATE PHARMACY Full time

    We're seeking a dependable, detail oriented individual to join our team of Pharmacy Technicians. Our technicians are responsible for maintaining the cleanliness of all work areas, as well as ensuring that measures are always taken to meet compliance standards. Additionally, our pharmacy technicians assist with the filing of insurance claims, counting and...


  • Thornhill, Canada TOWNSGATE PHARMACY Full time

    We're seeking a dependable, detail oriented individual to join our team of Pharmacy Technicians. Our technicians are responsible for maintaining the cleanliness of all work areas, as well as ensuring that measures are always taken to meet compliance standards. Additionally, our pharmacy technicians assist with the filing of insurance claims, counting and...

  • Lab Technician

    2 months ago


    Thornhill, Canada KMH Cardiology Centres Inc. Full time

    **The Organization**: We are a provider of high-quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital...

  • Pharmacy Technician

    1 week ago


    Thornhill, Ontario, Canada FreshCo Full time

    At FreshCo, we're committed to providing exceptional patient-centered care and exceeding patients' expectations. As a Regulated Pharmacy Technician, you'll be an essential part of our pharmacy team, working independently with the authority, responsibility, and liability to prepare, process, and compound prescriptions.Key Responsibilities:Receiving and...

  • Apprentice Technician

    6 months ago


    Thornhill, Canada Acura of Thornhill Full time

    Apprentice Technician Acura of Thornhill Thornhill ON L4J1A1 **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we...