Business Analyst

4 months ago

Thornhill, Canada The Siroky Group Inc. Full time

**The Siroky Group**

We are in the business of creating and implementing software and business solutions for our clients. Our team members are of the highest quality and maintain a wide range of skills and tools. We are a small but nimble organization, working with both large and small organizations in order to bridge the gap between technology and business.

**Description**

We are looking for an Intermediate Business Analyst to join our group of skilled professionals.

A Business Analyst has strong people and communications skills. This role requires a professional that is a self-starter who goes above and beyond the expected requirements of the role and has a passion for software and customer service.

Further qualities and attributes that aid in the success of this role are:

- Work well under pressure and be able to prioritize to meet deadlines and quickly shift priorities as necessary.
- Work independently and demonstrate keen attention to details.
- Ability to communicate with diplomacy and tact and communicate ideas including responding to resistance and criticism.
- Team player attitude is required.
- Positive attitude and demonstrated optimism are necessary.

**Responsibilities**:
**Our Business Analyst role is a bit different than the traditional roles.**
- Idea to Implementation of new features and modules within our software products.
- Work with internal and external clients to build functional requirements for software product enhancements and new software features or products.
- Work with internal and external clients to build software requirements for developer and client consumption.
- Work with internal departments to provide cost estimates for new feature development.
- Work with the software Development team to ensure a clear understanding of requirements has been provided and ongoing project monitoring for progress.
- Work with the QA team to develop comprehensive and complete testing environments.
- Work with the Training and Support team to ensure sufficient product knowledge for ongoing client support on rollout.
- Manage and participate in software product release and regression testing
- Software and systems analysis to review issues reported by clients to determine cause
- Regular communications with internal and external clients for status updates and issue resolution.
- Documentation of issues and enhancement requests in a centralized tracking tool.
- Develop and deliver concise and meaningful presentations for internal and external audiences, including education and training of support groups, train the trainer programs.

**The Essentials**:
**Education**:
Bachelor’s Degree in Technology or equivalent work experience combined with some post-secondary education to compliment your core knowledge.

The following certificates are considered an asset in this role:

- Product Management Certification
- Business and/or Systems Analyst Certification
- Project Management Certification

**Experience**
- The following knowledge and experience is required to be successful in this role:_
- A minimum of two years’ experience in Systems and/or Business Analysis roles
- Strong command of the English language, both written and verbal
- Computer literate in Windows, Microsoft Office
- Solid understanding of the SDLC.
- Demonstrated success in documenting and maintaining software products.
- Basic to Intermediate knowledge of web development platforms and infrastructure.
- Working knowledge of database structures.

The following knowledge will be considered an asset for this role:

- Bilingual (French or Spanish)
- Experience with Axure prototyping software
- Understanding of datamodels and SQLServer database structures/environments
- Background in Customer Service
- Project management skills to understand project plans, SOW and aid in communication to others

**Working with The Siroky Group**:
**Hours**:
This is a full time, permanent position - 40 hours per week. Hours are flexible, however, this role requires client communication, therefore, the available employee hours need to match with our client working hours.

**Flexibility**:
Our team have moved to a work from home/remote work environment. Our Thornhill, Ontario office is available for employees that prefers to work in the office environment.

Full time remote work is limited to working within Canada. Short-term remote work outside of Canada is part of our remote working policy.

**Location**:
Our office is conveniently located by Hwy 404 and Hwy 407 in Markham. We have a gym right next door as well as daycare and a community center.

**Perks**:
We care about our employees’ health and well-being. We have comprehensive health benefits, profit sharing and RRSP contribution matching.

**Salary**:
Salary range is $65,000-$80,000 - based on experience.

**How to Apply**:
We strive to build a team that reflects the diversity of the community we work in and encourage all qualified people to apply.

We thank everyone for their interest.

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