Communications Officer, Special Constable Unit

2 weeks ago


Ottawa, Canada City of Ottawa Full time

Requisition ID: 7603
Department: Transit Services Dept.
Service: Safety, Regulatory, Trng & Dev Service
Branch: Special Constable Branch
Employment Type: Multiple Full-time permanent & Multiple Full-time temporary
Work Hours: 40.00 /hours per week
Affiliation: CUPE 5500
Salary Information: $63,914.24 - $75,194.08 annually (2023 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Special Constables
Application Close: 03/05/2023

**JOB SUMMARY**:
Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.

You are responsible to answer calls for service from the public, OC Transpo resources and emergency services relating to safety, security and law enforcement issues, and facilitate the response of internal/external resources. In accordance with prescribed deployment plans, policies and procedures, you initiate contact with City emergency services such as Fire, Police, and Paramedics. You provide support to responding units through situational awareness, coordination and communication. You monitor Unit equipment including telephones, emergency phones, alarm systems and radios, and perform digital search and investigation using CCTV cameras; administer faregate control and issue severity notifications during faregate failures and ticket vending machine malfunctions.

**EDUCATION AND EXPERIENCE**:
Completion of 2 year community college public safety-related diploma or certificate (Police/Fire/Paramedic/Communications)

Minimum 2 years of experience in a transit, emergency services, or a call-centre environment, using computer, communication and CCVR technology.

**CERTIFICATIONS AND LICENCES**:

Current First Aid, CPR and AED Instructor certificate

**KNOWLEDGE**:

- Understanding of the role of the Special Constables role, the mission, vision and values and how the job fits with the overall direction of the organization
- Working knowledge of the Criminal Code of Canada, related Federal and Provincial Statutes, and the Transit by-law
- Some knowledge of City/Branch/Division policies and procedures affecting Transit Special Constable Services Operations and Communications role including standard operating procedures and emergency standing orders and control centre procedures.
- Some knowledge of radio communications protocol, and emergency response techniques
- Knowledge of applicable health and safety legislation, including the rights and duties of workers

**COMPETENCIES, SKILLS AND ABILITIES**:

- Self-motivated, and able to work independently, with mínimal direction, and collaboratively with peers and managers as part of a team
- Capable of dealing with difficult or confrontational behaviours
- Able to work well under pressure
- Able to set/adapt priorities based on a sense of urgency and importance
- Possess effective listening skills
- Able to communicate clearly and professionally and to ensure the accuracy of information received and conveyed
- Possess strong data entry and keyboarding skills.
- Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
- Able to use portable corporate communications technologies, such as 2-way radio, etc.
- Able to exercise sound judgement and to make authoritative decisions during emergencies, distress or stressful situations, where time may not permit soliciting advice from more senior staff
- Possess analytical and problem solving skills
- Possess strong conflict/dispute/crisis resolution skills
- Able to demonstrate sensitivity to the needs of all people and cultures
- Possess excellent interpersonal, and report writing skills
- Possess a work record of good attendance/job performance
- Possess discretion and integrity in safeguarding confidential information
- Able to think analytically, and concentrate/focus on detail
- Able to work in a fast-paced, often stressful work environment
- Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
- Possess cultural awareness, value diversity and be sensitive to others
- Able to display tact and diplomacy
- Able to work unplanned overtime and work the full range of scheduled shift work.

**WHAT YOU NEED TO KNOW**
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Not been c



  • Ottawa, Canada City of Ottawa Full time

    Requisition ID: 11557 Department: Transit Services Department Service: Safety, Regulatory, Training & Development Service Branch: Special Constable Branch Employment Type: 1 Full-time Permanent Work Hours: 40.00 hours per week Affiliation: MPE Salary Information: $86,342.88 - $109,195.84 annually (2022 rates of pay) Location: 1500 St.Laurent City: Ottawa,...


  • Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: The Engagement and Inclusion Officer (EIO) Program represents Campus Safety Services (CSS) effort to be an active partner in improving campus climate. CSS believes our entire community should be invested in cultivating an inclusive campus and has collaborated with several university departments and student groups to...


  • Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: Campus Safety Officers are security guards licensed under the Ontario Private Security and Investigative Services Act, 2005. Under the general supervision of the Shift Manager, and in support of the objectives of Campus Safety Services for Carleton University, the Campus Safety Officer is a member of a team of public safety...


  • Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: Campus Safety Officers are security guards licensed under the Ontario Private Security and Investigative Services Act, 2005. Under the general supervision of the Shift Manager, and in support of the objectives of Campus Safety Services for Carleton University, the Campus Safety Officer is a member of a team of public safety...


  • Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: Reporting to the Executive Director, Housing and Residence Life Services, the Communications Officer is responsible for developing, implementing, and evaluating the internal and external communications for all four units under Housing and Residence Life Services. While following Carleton University guidelines, the incumbent...


  • Ottawa, Canada CADTH Full time

    **Communications Officer** **Status: Full time, Permanent** **Location: Ottawa, ON (Hybrid)** **Closing Date: February 14, 2023** **Salary Range: $80,295 - $92,281 per year** ****** CADTH is Canada’s drug and health technology agency. We’re a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We’re funded by...


  • Ottawa, Canada CADTH Full time

    **Communications Officer** **Status: Full time, Permanent** **Location: Ottawa, ON (Hybrid)** **Closing Date: February 14, 2023** **Salary Range: $80,295 - $92,281 per year** *********** CADTH is Canada’s drug and health technology agency. We’re a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We’re funded by...


  • Ottawa, Canada Oxfam Canada Full time

    Internal/External Posting Notice Title: Communications and Social Media Officer Department: Communications Status: Full-time, unionized Location: Ottawa, ON Canada (remote in Canada available) Immediate Supervisor: Manager, Communications **Salary**: $66,633 - $87,685 Level: Band 2 Application Deadline**: August 31, 2023** **S**COPE OF...


  • Ottawa, Canada The Professional Institute of the Public Service of Canada Full time

    The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada, requires a **Communication Officer** for its National Office for a **6-month term.** PIPSC/IPFPC is committed to building an inclusive workplace where diversity of thought - and of people - are recognized,...


  • Ottawa, Canada Egmont Group Secretariat Full time

    Able to work individually and collaboratively as a part of a team. .Able to adapt easily to changing priorities. - Able to work under pressure. - Committed to achieving concrete and tangible results. - Has excellent attention to detail. - Able to prioritize and meet deadlines. **Main Roles & Responsibilities**: - Supporting the development of positive and...


  • Ottawa, Canada CADTH Full time

    **Communications Officer (Bilingual)** **Status: Full time, Permanent** **Location: Ottawa, ON (Hybrid)** **Closing Date: February 15, 2023** **Salary Range: $80,295 - $92,281 per year** *********** CADTH is Canada’s drug and health technology agency. We’re a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We’re...


  • Ottawa, Canada CADTH Full time

    **Communications Officer** **Status: Full time, Permanent** **Location: Ottawa, ON (Hybrid)** **Closing Date: February 14, 2023** **Salary Range: $80,295 - $92,281 per year** ****** CADTH is Canada’s drug and health technology agency. We’re a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We’re funded by...

  • Office Assistant

    6 days ago


    Ottawa, Canada Matrix Video Communications Full time

    Matrix Video Communications is a Canadian audiovisual and media production solutions company that was established back in 1994. The changing pace of technology has created a number of opportunities as well as challenges, and we are proud to have continued to work together as a team to grow and innovate throughout the decades. Some of our audiovisual...


  • Ottawa, Canada Centretown Community Health Centre Full time

    The Communications Officer supports CCHC’s internal and external communications strategy, writes and disseminates publicity material, responds to inquiries for the public and media and coordinates promotional and special events. **Qualifications** - A Bachelors degree in business, communications, marketing, public relations or a related discipline from a...


  • Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: The Manager, Strategic Communications is responsible to develop, implement, and evaluate the strategic communications for the Provost and Vice-President (Academic)’s portfolio, special projects and strategic priorities, and to promote the university’s academic operations. **Qualifications**: **The incumbent must possess...


  • Ottawa, Canada Canadian Mathematical Society Full time

    The CMS provides a great working environment with good work/life balance. The hours are approximately 10 to 20 hours per week as hybrid. As this is a part time position, health and pension benefits are not available. The position requires significant communication experience, sound judgement, initiative, and independence. QUALIFICATIONS Must Have -...


  • Ottawa, Canada Polytechnics Canada Full time

    **Communications Officer** Polytechnics Canada is the voice of leading research-intensive, publicly funded polytechnics, colleges and institutes of technology. On their behalf, we advocate for federal action related to innovation and skills. Polytechnic education is technical, hands-on and applied. Polytechnic institutions allow students to learn alongside...

  • Senior Communications Officer

    Found in: beBee jobs CA - 7 days ago


    Ottawa, Ontario, Canada Canadian Broadcasting Corporation Full time

    Position Title: Senior Communications Officer (French Services)Status of Employment:PermanentPosition Language Requirement:FrenchLanguage Skills:French (Reading), French (Speaking), French (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and...


  • Ottawa, Canada Ronald McDonald House Charities Ottawa Full time

    **Job Purpose**: Reporting to the CEO, the Communications Officer develops the strategy for communications activities for RMHCO - both for fundraising and for House/Family Rooms operations. He or she contributes to the development and implementation of all fundraising activities from a communications perspective. He or she shares responsibility for the...


  • Ottawa, Canada Hydro Ottawa Full time

    By generating and distributing power, each person at Hydro Ottawa is part of empowering the lives of people in the communities we serve. Our work means all the activities that make up our lives - at home, at work, at play - are there when we need them. That purpose unites us and fuels our work. And if joining us in this essential work energizes you too, we...