Systems Administrator

3 weeks ago


Langley, Canada TLC Solutions Full time

**About TLC Solutions**

TLC Solutions is a managed service provider (MSP) delivering information technology (IT) solutions across British Columbia, Alberta and California. In 1999 TLC Solutions onboarded our first client in Terrace BC, we are proud to still serve this client today.

We offer a complete IT solution to small and medium sized businesses by supporting workstations and servers, building new servers and network infrastructure, working with clients to establish IT budgets, migrating from on-premises infrastructure to cloud environments, and working with third party vendors to ensure the job gets done correctly.

United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy.

**About the opportunity**

Hours: Monday - Friday 8am -5pm

The Systems Administrator is a frontline technical support person that resolves Tier 2 support issues and mentors less senior team members. The daily workload is determined by the support requests from our clients. Some requests can be resolved remotely, and some will require you to go onsite and meet with the client directly.

**ESSENTIAL RESPONSIBILITIES**
- Resolve Tier 2 support issues such as requests for support of hardware, software and communication devices
- Investigate alerts, user issues and other requests for support
- Setup new hardware such as network infrastructure, camera systems, server builds, phone systems
- Monitor all client issues and system faults, identifying trends and patterns and make recommendations to relevant team members, covering both technology and internal processes
- Ensure that all work is carried out and documented in accordance with existing standards, methods and procedures
- Use any opportunity to inform and educate users on best practices with regards to existing technology, create educational and support materials
- Perform client assessments for potential new clients on their current infrastructure
- Research and seek software updates, settings, configuration, known issues, new solutions in order to aid in problem resolution
- Conduct onsite service trips as required; some travel may be required
- Provide exceptional customer service to all clients and potential clients
- Prioritize tickets based on severity and impact
- Participate in various projects, as assigned
- Continuous improvement of self through workshops, certifications, job shadows etc.

**QUALIFICATIONS AND EXPERIENCE**
- 4+ Years IT support or education or combination of both
- Microsoft 365 Certifications are an asset
- Contains at least 1 of these skill categories
- Strong Networking experience with any of Fortigate, Aruba, Meraki, NetGate, Palo Alto, Juniper
- Strong Microsoft 365 experience in Exchange Online, Sharepoint Online, Entra, Endpoint Manager
- Strong Windows Server 2008-2022, Active Directory and Remote Desktop Service
- 1 Year customer service
- Class 5/7N Driver’s license
- Successful completion of Criminal Background Check
- Legally allowed to work in Canada
- Ability to come to the office and go to client sites at irregular intervals
- Clean driving record and ability to produce a drivers abstract and claims history letter

**WHAT WE OFFER**
- RRSP matching (3%) program
- Social committee/events and a commitment to our People & Culture
- Strong benefits package for all employees working >20 hours, including critical illness, medical, dental, orthodontics, and more
- Career growth potential as we scale the business
- Professional development support including tuition reimbursement
- Channels to ‘give back’ to our local communities

**NEXT STEPS**

At TLC, we offer competitive wages, amazing work flexibility, and a strong sense of camaraderie built from a team focused on supporting each other through teamwork. If you want to play a hands-on role in an action-oriented organization then we would love to connect with you


  • System Administrator

    2 weeks ago


    Langley, Canada Trinity Western University Full time

    Systems Administrator// Information TechnologyPosition Purpose and SummaryThe Systems Administrator is responsible for installation, configuration, operation, maintenance and security of systems hardware and related infrastructure. This individual provides Tier 3 support including technical analysis, design, and guidance to support operations of IT and the...


  • Langley, British Columbia, Canada Rct Systems, Inc. Full time

    Computer Systems Engineers/ Architects (Senior)Provides hardware and software engineering services for new and future technologies to improve the current AF network infrastructure.Performs technical analyses, documents results, draws conclusions, and makes recommendations to determine the system's effectiveness for possible improvements for the...


  • Langley, Canada Cloud9 Solutions Inc. Full time

    **Job description** The IT Systems Administrator role will assist with our helpdesk calls and tickets as well as being an escalation resource for our Service Technicians. System Administrators will also be involved with various client projects, so experience with project work is an asset. This person will need to be very organized and be able to...


  • Langley, Canada Cloud9 Solutions Inc. Full time

    Job descriptionThe IT Systems Administrator role will assist with our helpdesk calls and tickets as well as being an escalation resource for our Service Technicians. System Administrators will also be involved with various client projects, so experience with project work is an asset.This person will need to be very organized and be able to confidently work...

  • Systems Administrator

    3 weeks ago


    Langley, Canada Marcon Full time

    **About Us** Marcon is a trusted name in the construction and development community. If a project needs building, we can do it, and chances are we have. Low-rises, high-rises, townhomes, retail centres, industrial parks—we’ve built them all, and partnered with well-known and highly regarded developers to complete each project. With every building our...


  • Langley, Canada Marcon Full time

    **About Marcon** Many people will spend their lives in a Marcon home, so we have to build it right, every time. Founded in 1985, Marcon is an established real estate company specializing in acquiring, developing, building and managing properties across Metro Vancouver. A focus on quality and craft is what the business was built on, giving us a trusted name...


  • Langley, Canada TLC Solutions Full time

    **About TLC Solutions** TLC Solutions is a managed service provider (MSP) delivering information technology (IT) solutions across British Columbia, Alberta and California. In 1999 TLC Solutions onboarded our first client in Terrace BC, we are proud to still serve this client today. We offer a complete IT solution to small and medium sized businesses by...

  • Systems Administrator

    2 weeks ago


    Langley, Canada Marcon Full time

    About MarconMany people will spend their lives in a Marcon home, so we have to build it right, every time. Founded in 1985, Marcon is an established real estate company specializing in acquiring, developing, building and managing properties across Metro Vancouver. A focus on quality and craft is what the business was built on, giving us a trusted name in the...


  • Langley, Canada TLC Solutions Full time

    **About TLC Solutions** TLC Solutions delivers, deploys and supports modern technology and IT services to businesses, schools, and government organizations. We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and...


  • Langley, Canada TLC Solutions Full time

    Salary: **About TLC Solutions** TLC Solutions delivers, deploys and supports modern technology and IT services to businesses, schools, and government organizations. We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs,...

  • Systems Administrator

    2 weeks ago


    Langley, Canada TLC Solutions Full time

    About TLC SolutionsTLC Solutions is a managed service provider (MSP) delivering information technology (IT) solutions across British Columbia, Alberta and California. In 1999 TLC Solutions onboarded our first client in Terrace BC, we are proud to still serve this client today.We offer a complete IT solution to small and medium sized businesses by supporting...


  • Langley, Canada TLC Solutions Full time

    About TLC SolutionsTLC Solutions delivers, deploys and supports modern technology and IT services to businesses, schools, and government organizations.We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and manage...

  • Systems Administrator

    3 weeks ago


    Langley, Canada Ignite Technical Resources. Full time

    Systems Administrator - Permanent position in Langley: On behalf of our client in **Langley,** **Ignite Technical Resources** is looking for a **Systems Administrator **with our client ** **for a **permanent opportunity**. **Role Description**: **Responsibilities**: - Creating Group policies. - Creating VMs from scratch, etc. - Support Remote Desktop...

  • Systems Administrator

    2 months ago


    Langley, Canada Ignite Technical Resources. Full time

    Systems Administrator - Permanent position in Langley: On behalf of our client in **Langley,** **Ignite Technical Resources** is looking for a **Systems Administrator **with our client ** **for a **permanent opportunity**. **Role Description**: **Responsibilities**: - Creating Group policies. - Creating VMs from scratch, etc. - Support Remote Desktop...


  • Langley, Canada TLC Solutions Full time

    About TLC Solutions  TLC Solutions delivers, deploys and supports modern technology and IT services to businesses, schools, and government organizations.  We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit...


  • Langley, BC, Canada TrustedQA, Inc. Full time $83,279 - $96,673

    TrustedQA (TQA) is seeking an Identity, Access, and Domain Management (IdAM) System Administrator for the Air Force DCGS program in Hampton, VA. The System Administrator (SA) will integrate, install, operate and maintain, and dispose of identity and authentication components of IT software and assets (i.e., Active Directory, Domain Name System, Group...


  • City of Langley, Canada Rct Systems, Inc. Full time

    Computer Systems Engineers/ Architects (Senior)Provides hardware and software engineering services for new and future technologies to improve the current AF network infrastructure.Performs technical analyses, documents results, draws conclusions, and makes recommendations to determine the system’s effectiveness for possible improvements for the...


  • City of Langley, Canada Rct Systems, Inc. Full time

    Computer Systems Engineers/ Architects (Senior)Provides hardware and software engineering services for new and future technologies to improve the current AF network infrastructure.Performs technical analyses, documents results, draws conclusions, and makes recommendations to determine the system’s effectiveness for possible improvements for the...


  • Langley, Canada Argus Control Systems Full time

    GLOBAL SALES SUPPORT ADMINISTRATOR (GSSA) REPORTING TO: MANAGER, GLOBAL SALES SUPPORT POSITION SUMMARY Working in a team environment, the Global Sales Support Administrator (GSSA) assists with customer interaction, quote development, order processing, and ERP data entry/updating. The GSSA plays a critical role in ensuring both our internal and external...


  • langley, Canada Argus Control Systems Full time

    GLOBAL SALES SUPPORT ADMINISTRATOR (GSSA)REPORTING TO: MANAGER, GLOBAL SALES SUPPORTPOSITION SUMMARYWorking in a team environment, the Global Sales Support Administrator (GSSA) assists with customer interaction, quote development, order processing, and ERP data entry/updating. The GSSA plays a critical role in ensuring both our internal and external clients...