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Technical Support

4 weeks ago

Edmonton, Canada Burckhardt Compression (Canada) Ltd. Full time

Burckhardt Compression was founded in 1844 as a mechanical workshop and, in 2024, will be celebrating its 180th anniversary. Today, Burckhardt Compression is a worldwide market leader for reciprocating compressor systems and the only manufacturer and service provider that covers a full range of reciprocating compressor technologies and services. Within Canada, Burckhardt Compression has a strong Services division in which we aim to provide one-stop reciprocating service for our customers. We are able to provide field service, repair and engineering/revamp services and spare parts for any brand of reciprocating compressor.

Burckhardt Compression (Canada) Inc. (BCCA) has an opening for a **Technical Support Consultant **position, that will be directly reporting to the Director of Technical Services, this position is based in Edmonton, AB or Waller, TX.

**Shifts**:
Monday - Friday

**Key Responsibilities**:

- Responsible for the execution of the Technical Support roles;
- Provide technical support for the Sales/Account Managers, Inside Sales, Service Centers, New compressor systems (SYST), and other internal departments throughout the entire project cycle;
- Provide technical support to the Field Service Representatives before, during, and after service, installations, commissioning, repairs, or incidents;
- Management of Corrective Maintenance cases in cooperation with the various departments;
- Participate in BC 24/7 hotline.
- Additional duties as assigned.

**Required Skills & Knowledge**:

- Good understanding of contract law, lien legislation and cost management.
- Ability to successfully adapt in fast-growing and changing environments.
- Proficient with Microsoft Office Suite, Microsoft 365 Dynamics[DP1], particularly Outlook, Word PowerPoint & Excel. Previous experience with SAP would be considered an asset.
- Excellent understanding of the design/build process.
- Must be self-motivated and promote strong team building.
- Highly detail-oriented with expert level of organization and time management skills.
- Exceptional communication, interpersonal and client management skills.
- Proficient in English.

**Education & Experience**:

- Technical background in a related Engineering field, or Mechanical Engineering Technology.
- BS in Mechanical Engineering Preferred.
- 10+ years in Field Service Maintenance and Operations.
- 5+ years of progressive experience in direct manufacturing and shop repairs.

**Why work at Burckhardt Compression?**

Our corporate culture is sustained by the skills and dedication of our employees. They are the foundation of our entrepreneurial success. We solve even the most intricate of challenges for our customers with passion and dedication creating lasting, dependable partnerships rooted in trust.

BCCA believes in promoting from within and takes great pride in the number of long term employees within our organization. We are proud of all our employee efforts and nothing gives us greater pride than seeing someone set a career goal and achieve it.

BCCA offers a competitive compensation package, employer-paid benefits program and a great work environment.
- Burckhardt Compression (Canada) Inc. would like to thank all applicants for their interest however only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Manufacturing: 5 years (required)
- Field Service Maintenance: 10 years (required)

Licence/Certification:

- MET (preferred)

Work Location: In person