Technical Support Specialist
6 days ago
GAM Tech is a company that values a fun and casual environment, encouraging continuous learning and technical skill development. Our team of hard-working professionals fosters an inspiring, energetic, and healthy work atmosphere where employees are respected, empowered, and rewarded for their efforts.
We provide unmatched customer service, comprehensive IT support, and innovative solutions for clients across Alberta and Canada. As an Advanced Unified Computing Technology and Express Collaboration Cisco partner, we take a solution-based approach to meet our customers' IT needs.
Visit our website at www.gamtech.ca to learn more about us.
Your RoleYou will be a positive, responsive, and dependable professional who excels in a fast-paced environment. This opportunity offers autonomy and teamwork, with great benefits, a competitive salary, and an exceptional bonus structure.
Job ResponsibilitiesYou will cover 1st and 2nd line operational support and occasional 3rd line change projects in a managed services environment.
Requirements- Degree or relevant qualification and/or professional certifications
- Ability to manage multiple projects, activities, and tasks simultaneously
- Motivated self-starter who excels in tackling projects with minimal supervision
- Strong supplier management and relationship management experience
- Knowledge and experience of Windows Server technologies, including Active Directory, Group Policy, and Windows 2008, 2012, and 2016 servers
- Knowledge and experience of networking concepts and standard protocols, such as LAN/WAN, TCP/IP
- Knowledge and experience of SCCM
- Knowledge and experience of Virtualization Technologies, such as VMWare
- Knowledge and experience of Datacenter support
- Knowledge and experience of backup technologies, including tape and disk-to-disk, for physical and virtual servers
- Experience in managing applications through small changes, patch/hotfix/version upgrade processes, testing, and transition processes
- Experience providing support and service management to live operational services
- Knowledge and experience of incident, problem, change, and release processes
- Knowledge and experience working in a formalized change control environment
- Familiarity with both Apple and PC
Cabling and basic Audio/Visual troubleshooting capabilities are an asset but not required.
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