Emergency Dispatcher

2 weeks ago


Ottawa, Canada University of Ottawa Full time

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

**Position purpose**:
Responsible for the safety and security of the University community and its visitors on a 24-hour / 7-day basis. This position also requires the operation and monitoring of surveillance and security systems that support security staff on patrol while ensuring that all pertinent information is transmitted to all appropriate members of the community, civic authorities and the Protection Services team.

**In this role, your responsibilities will include**:
Receive and respond to all campuses emergency calls and describe safety instruction and appropriate responses.

Monitor all alarm points and surveillance on all three main campuses, in all University owned buildings.

Provide information, advice, assistance and superior customer service at all times to the University community and its visitors.

**What you will bring**:
A Post-Secondary degree or diploma in security or other specialization relevant to the position

or a combination of education, training and/or work experience.

A minimum of one to three (1-3) years of related work experience.

Certification for First Aid and CPR, Level C.

Training and experience in emergency dispatching.

Knowledge of emergency response protocols and guidelines.

Knowledge of (CBRNE) procedures and emergency protocols is an asset.

Ability to multi task and work under pressure.

Excellent leadership qualities, judgement and decision-making ability.

Ability to communicate clearly and concisely and relay details accurately.

Takes initiative and is assertive when required.

Excellent interpersonal skills.

Ability to listen, understand and respond appropriately.

Ability to work alone with mínimal supervision and/or in a team environment.

Demonstrates tact, diplomacy and is sensitive to cultural diversity of the community when

dealing with students, faculty, employees, and visitors.

Respects the confidentiality of the position and demonstrates discretion.

Protects client confidentiality and human rights.

Must be willing and able to work shifts, including evenings, weekends and overnights.

Experience using Windows Office Suite and various other computer systems

not have any record of offences related to the job.

Bilingualism - French and English (spoken and written).

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

**Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

**Client Service Orientation**: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

**Teamwork and Cooperation**: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.


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