Account Manager
6 months ago
Duratherm Canada is an industry leader specializing in heat-transfer fluid technologies. We are currently searching for an **Account Manager** to work in our St. Catharines office.
**Role Overview**
The **Account Manager **is responsible for fostering and maintaining strong, long-term relationships with our large number of domestic and international manufacturing customers through consistent and proactive communication. Unlike traditional account managers who often prioritize aggressive sales tactics and extensive business development, our Account Manager is focused on customer service, support and technical and consultative sales with a thoughtful and strategic approach.
In this role, you'll be our customers' primary point of contact, ensuring their satisfaction and addressing any concerns or needs that they may have. Our service model tends to be transactional—we are proactive in our approach, but customers typically engage with us when they encounter a problem or need to replenish their supplies. Your task will be to anticipate needs and keep the connections active to encourage long-term relationships.
As the main point of contact, you will fully manage all activities related to current customers, such as:
- Conduct regular check-ins and proactively address any concerns or needs
- Develop a deep understanding of each customer's business, operations, and requirements.
- Provide information about our products and services, troubleshoot issues, and offer support as needed.
- Maintain consistent, open lines of communication to keep customers informed and engaged.
- Proactively identify potential issues and opportunities within customer accounts.
- Collaborate with internal teams to develop solutions and implement action plans that address customer needs.
- Monitor customer satisfaction and feedback to improve service delivery continuously.
- Prepare and deliver accurate quotes and facilitate order processing in a timely manner.
- Coordinate with logistics and production teams to ensure smooth order fulfillment.
- Track order status and provide customers with regular updates.
- Manage service tickets, ensuring timely resolution of customer issues.
- Oversee the sample analysis program, coordinating with the technical team to provide customers with precise and actionable insights.
- Support the sales team by identifying upsell and cross-sell opportunities within existing accounts.
- Collaborate with the sales team to develop tailored customer communication strategies.
- Partner with Management to relay customer feedback and influence product enhancements.
- Maintain awareness and knowledge of competitors’ products and strategies.
- Provide input on product, service, or sales improvements to better suit customer needs or address trends.
- Manage tasks in CRM, keeping information about customer accounts up to date.
- Assist with gathering, interpreting, and reporting sales and customer data.
**Qualifications**:
- Completed Bachelor's degree or diploma in Business or Communications, or equivalent experience.
- At least 3 years of experience in technical sales and complex B2B customer service and sales.
- Experience building relationships with customers of various sizes and sales volumes, from small projects to larger, more complex ones.
- Comfort in communicating with individuals at various levels within an organization.
- Capacity to think critically, make connections, and work through ambiguity.
- Strong problem-solving skills and common sense, with the ability to devise strategic approaches.
- High degree of organization and self-discipline to manage energy and time.
- Proficiency in common computer software and CRM systems at an intermediate to advanced level. Ability to leverage these tools to streamline tasks and enhance productivity.
**A Bit About Us**
We are passionate about finding solutions for our customers, and we take pride in the level of service we provide for our mission-critical products. We are looking for an experienced customer service professional to take care of our most important assets, our customers.
**What We Offer**
- Competitive wages and employee benefits.
- 9-5 weekday shifts, ensuring your weekends are free, plus generous vacation time and paid holidays.
- Room to grow and learn if you have the ambition to blaze your own trail.
If any of the above sounds interesting, we want to hear from you
**If you want to stand out, we encourage you to include a cover letter letting us know why you’d be a great fit.**
Pay: $50,000.00-$60,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- B2B account management: 3 years (preferred)
- technical sales or service (manufacturing or related): 2 years (preferred)
Work Location: In person
-
Commercial Insurance Account Manager
4 months ago
St. Catharines, Canada Morison Insurance Brokers Inc. Full time**Commercial Insurance Account Manager** **Location: St. Catharines, Ontario** **_ About Morison Insurance_** At Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It,...
-
Account Manager
7 months ago
St. Catharines, Canada State Industrial Products Full timeSince 1911, State Industrial Products has helped customers "Care for Work Environments"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable....
-
Accounting Clerk
7 months ago
St. Catharines, Canada ALGOMA CENTRAL CORPORATION Full time**Job Summary**: The Clerk, Accounting provides support to the accounting group in the areas of month end closing, account reconciliations, supporting schedules and statutory reporting. **Key Responsibilities**: - Creates and records month end journal entries and schedules to ensure a timely and accurate closing process for multiple corporate entities. -...
-
Accounts Payable Analyst
4 weeks ago
St. Catharines, Canada CSN GLEN MERRITT COLLISION Full time**Job Summary** **Responsibilities** - Process and review invoices for accuracy and compliance with company policies. - Manage accounts payable transactions, including data entry and reconciliation of vendor statements. - Assist in the preparation of payment runs and ensure timely payments to vendors. - Maintain accurate records of all accounts payable...
-
Account Executive
7 months ago
St. Catharines, Canada Philippine Canadian Music & Film Festival Full time**About us** We are professional, agile, and fun. Our work environment includes: - Modern office setting - Work-from-home days - Growth opportunities - Casual work attire - Lively atmosphere '''Duties''' - Develop and maintain relationships with key accounts to ensure client satisfaction and retention - Identify new business opportunities and generate...
-
Publishing Account Manager
2 months ago
St. Catharines, Canada Miriam Laundry Publishing Full time**Position Overview**: We are currently seeking a motivated and detail-oriented individual to join our team as a Publishing Account Manager. In this role, you will play a crucial part in supporting our publishing operations, working closely with authors to bring their stories to life, and contributing to the success of our Publishing Mastermind Program and...
-
Accounting Supervisor
6 months ago
St. Catharines, Canada City of St. Catharines Full timeSummary: Reporting to the Associate Director, Financial Management Services (FMS), the Accounting Supervisor is responsible for for the day-to-day operation and supervision of the City’s Accounting Services division, which includes all aspects of Accounts Payable, banking functions, and organization, control and maintenance of the...
-
Accounting Technician
3 months ago
St. Catharines, Canada THK RHYTHM AUTOMOTIVE Full time**Who we are**: **THK RHYTHM AUTOMOTIVE **designs and produces a variety of linkage and suspension products for automobile manufacturers across North America. At the core of our success is our ongoing commitment to quality and safety in every aspect of our work. We aim to contribute to the improvement of society and development of industry by focusing on...
-
Accounting Bookkeeper
7 months ago
St. Catharines, Canada SPECIALTY PRINT Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years - or equivalent experience **Tasks**: - Calculate and prepare cheques for payroll - Calculate fixed assets and depreciation - Keep financial records and establish, maintain and balance various accounts using...
-
Accounts Payable Specialist
6 months ago
St. Catharines, Canada Rankin Construction Inc. Full time**Accounts Payable Specialist - job post** A progressive and diversified construction company with offices in St. Catharines and Hamilton is looking for an experience Accounts Payable Specialist to work at our St. Catharines office. As we continue to expand, we are seeking a talented and detail-oriented individual to join our finance team as an Accounts...
-
Clerk, Accounts Payable
4 months ago
St. Catharines, Canada Algoma Central Corporation Full timeLocation: St. Catharines, Ontario - Employment Type: Full-time/Permanent - Date Posted: August 27, 2024 **The Clerk, Accounts Payable & Accounts Receivable is responsible for invoicing customers and processing vendor invoices in a timely and accurate manner in compliance with corporate policy. **Key Responsibilities**: Accounts Receivable: - Prepares...
-
Commercial Insurance Account Manager
6 months ago
St. Catharines, Canada Hope & Harder Insurance Brokers Full timeWith three offices in the Niagara region, Hope & Harder has been proudly serving the community since 1988 with commercial, personal home and auto, recreational insurance and more. We take pride in our commitment to our customers and operate by our mission to “meet the needs of every client every time”. We are currently seeking a RIBO licensed...
-
Accounting and Administrative Professional
1 month ago
St. Catharines, Canada JBM Office Systems Ltd. Full time**About us** We are professional and agile. We have a collaborative work environment where your contributions make a meaningful impact - Modern office setting - Highly tenured employees - Tight knit - Fast paced * JBM Office Systems Ltd. is a small business in St. Catharines, ON. JBM is a client focused organization providing Professional Services with...
-
Strategic Accounting Leader
2 weeks ago
St. Catharines, Ontario, Canada Be-IT Ltd Full timeBe-IT Ltd is a dynamic and innovative company seeking an experienced Senior Accountant to join our Assurance & Accounting team in St. Catharines office.About the RoleWe are looking for a skilled Senior Accountant to lead our assurance and accounting engagements, providing high-quality services to our clients.Key ResponsibilitiesConduct compilation, review,...
-
Accounting Specialist
2 months ago
St. Catharines, Ontario, Canada Durward Jones Barkwell & Company LLP Full timeAbout Durward Jones Barkwell & Company LLPDurward Jones Barkwell & Company LLP is one of the largest public accounting firms in the Niagara, Hamilton, and Halton regions. With offices spanning from Burlington to Welland, our firm offers a unique blend of experience and personalized service.Our ValuesAt DJB, we value our clients and take pride in delivering...
-
Personal Lines Account Manager, Retail
4 months ago
St. Catharines, Canada HUB International Full time**About The Role** HUB continues to grow and seeking a dynamic Personal Insurance Account Manager to join our St. Catharines, Ontario office, who can manage an existing book of business. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and has a commitment to deliver results on required deadlines. This role...
-
Account Manager
6 months ago
St. Catharines, Canada State Industrial Products Full timeSince 1911, State Industrial Products has helped customers "Care for Work Environments"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable....
-
Senior Accounts Payable Specialist
3 weeks ago
St. Catharines, Ontario, Canada Glen Merritt Full timeJob SummaryGlen Merritt is seeking a highly organized and detail-oriented Senior Accounts Payable Specialist to join our team. As a key member of our finance department, you will be responsible for managing accounts payable, ensuring accuracy of financial transactions, and coordinating activities with other work units or departments.About the RoleWe are...
-
Bilingual Account Manager
6 months ago
St. Catharines, Canada Dixon Commercial Investigators Full time**What is Dixon Commercial Investigators all about?** Dixon Commercial Investigators is a family run agency which has been in business for over 60 years. We are a rapidly growing company, licensed in every province across Canada. We service our clients by assisting with their outstanding accounts through ongoing negotiations, initiating arrangements,...
-
Accounts Payable Clerk
7 months ago
St. Catharines, Canada CSN Collision Full timeIn 1973 CSN Glen-Merritt opened as a family-run business offering customers top quality collision repairs and friendly hometown service. Using state of the art equipment, our trained technicians will repair your vehicle properly so that you can get back on the road safely. **Summary**: The AP Accounting Clerk reports to the Finance Manager and will be...