Training & Franchise Development Manager

7 months ago

KitchenerWaterloo, Canada Shelby's Canada - Head Office Full time

**Job description**

**Shelby’s Canada (Head Office)**

**Title**:Training & Franchise Development Manager

**Status**:Full time. Permanent

**Place of work**:Expected to visit various Shelby’s locations. Expected to travel for extended periods of time for restaurant openings and sometimes out of province.

**Starting salary**:$50,000 - $55,000 / year base salary + Car allowance + bonus

**Vacation**:10 business days

**Hours of work**:Expected to work a minimum of 44 hours a week, flexible with days and hours. (incl. weekends)

**Store opening work week**:The new store open schedules may consist of 5-21 days of work back-to-back over the course of 2-3 weeks at remote locations. We always try to provide at least 2 days off for every 14 days at remote locations. Any missed days off will be recuperated after the completion of the opening.

**Expenses**:Reasonable expenses will be reimbursed by submitting an expense report conforming to the company’s standards.

**Reports to**:VP Training (Jason LeGroulx)

The _Training & Franchise Development Manager_ is the primary liaison between franchised store locations and head office. The _Training & Franchise Development Manager_ provides leadership and assistance to Franchise Partners in order to achieve company objectives. Utilizing their restaurant operations and business experience as well as industry specific insights, they provide counsel, coaching, assistance and advice to Franchise Partners/operators to positively impact and improve sales, profits, and ensure compliance to the Shelby’s operating systems and standards. The _Training & Franchise Development Manager_ leads restaurant openings and plays a major role in restaurant set-up as well as Franchise Partner and restaurant team training. They share the responsibility in protecting the Shelby’s experience and reputation.

**Duties and Responsibilities**
- Monitor new franchise operations to ensure consistent achievement and execution of food safety, quality, hospitality and cleanliness standards. Utilize Shelby’s operating systems and standards.
- Protect the Shelby’s brand equity and value through ensuring consistent franchise execution and delivery of approved products, procedural compliance, menu compliance, and Shelby’s standards.
- Plan and conduct working store visits with each Franchise Partner to ensure the continual improvement of quality, hospitality and cleanliness standards, including the monitoring of food product quality.
- Monitor and ensure total store “Service Excellence” including hospitality standards; implement corrective action and follow up as required.
- Help design and implement business strategies, plans and procedures, setting goals for performance and growth.
- Manage store requirements for new products and menu items rollouts/procedures.
- Establish and effectively manage business partner relationships with/between Franchise Partners, head office team members and vendors.
- Assist Franchise Partners in executing human resource programs, training plans and coaching as required in order that all restaurants stay current in their execution of the programs.
- Conduct Franchise Partner and restaurant employee training as needed for restaurant openings and ongoing training initiatives.
- Effectively and successfully manage Shelby’s restaurant openings.
- Review proper execution of operations (systems/routines) both brand and business compliance touch-points
- Enhance value of brand for guests by supporting Franchise Partners in operational excellence, leadership and guidance (Store visits for coaching & support).
- Develop respectful working relationships with all Franchise Partners, trainers and team members.
- Enhance the Shelby’s team culture by developing/maintaining positive relationships.
- Be a highly motivated team player and facilitate a positive team environment, which will provide VALUE to our Franchise Partners on every store visit.
- Lead by example and develop team members’ passion to be guest experience specialists.
- Assist units with implementation of food cost procedures, forecasting, labor costing, schedule costing and management scheduling.
- Communicate the directives of Shelby’s Inc. to Franchise Partners in a clear and supportive manner.
- Assist in increasing unit sales and profitability through better processes, training, controls and leadership.
- Conduct/lead and follow-up on audits for brand compliance to ensure full optimization of learnings and follow up of non-compliance.
- Help Operators monitor and/or respond to store complaints and follow up with Franchise Partners to ensure guest satisfaction.
- Attendance at all head office meetings.
- Assist in new store hiring, training and post opening support.

**Skills & Fit**:

- Ability to develop and maintain effective relationships with Franchise Partners and internal partners.
- Strong analytical skills along with the ability to manage priorities and multiple projects in a fast pa

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