Manager, Training and Development

6 months ago


Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**

The **Manager, Training and Development **is accountable for the management and leadership of the training and quality team for Inforce Insurance and will partner with leaders in both Canada and MBPS to support modernization of the learning journey in Insurance services, including training, quality, and documentation programs.

**Responsibilities**

Manage Quality Program
- Build a robust quality program across locations, focusing on accuracy, employee efficiency and the customer-facing service experience
- Investigate technology to help deliver the quality program modernization
- Identification of documentation/standards
- Coordinate management responses to internal quality audits

Training Programs & Documentation
- Modernize learning journey looking at ways to introduce self-pacing and digital learning
- Keep abreast of industry and organizational best practices
- Identify training needs/gaps and develop roadmaps to address
- Set learning objectives and create training programs for new hires and ongoing staff development
- Document training programs and monitor effectiveness and outcomes
- Communicate to all stakeholders any changes in processes/practices

Staff Development
- Evaluate, coach, and motivate staff to meet or exceed their performance objectives
- Develop self leadership in all staff and mentoring skills in senior technical staff
- Appropriately use Human Resource tools, practices, and resources to assist in staff management
- Recruit and select high quality/high performance staff with high caliber critical skills that complement the organization
***What motivates you?**
- **You obsess about customers, listen, engage, and act for their benefit.**:

- **You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.**:

- **You thrive in teams and enjoy getting things done together.**:

- **You take ownership and build solutions, focusing on what matters.**:

- **You do what is right, work with integrity and speak up.**:

- **You share your humanity, helping us build a diverse and inclusive work environment for everyone.**
**What we are looking for**
- 5 years experience in leading/directing teams within the training and or quality environment
- Ability to manage fluctuating workloads and priorities and provide clear direction to staff
- Well developed research, planning and analytical and consulting skills
- Excellent negotiation and influencing and decision-making skills
- Well developed relationship building and relationship management skills
- Good project management skills
- Conceptual skills with ability to think strategically
- Strong technical aptitude
- Excellent change management skills and ability to lead change within the organization
- Strong presentation skills
- Excellent oral and written communication skills
- Excellent customer service skills
- Excellent knowledge of operational management and continuous improvement processes
- Excellent knowledge of adult learning principles and training development
- Excellent knowledge of administrative and procedures and business environment and impact to downstream processes
- Good knowledge of strategic planning and implementation

**Scope (Dimensions & Organizational Impact)**:

- Responsible to ensure training, quality and documentation meets the needs of the business
- Potential financial and reputation impact to Manulife if incorrect information is communicated, or if client-facing requests are processed incorrectly
- Collects feedback from staff and works with various business units to determine solutions
- Supports multiple projects where there are training, quality, and documentation impacts
- Authority to influence change and make recommendations
- Working with the Director, this role has the authority to create/introduce new methods of training
- Create/revise quality assurance programs; revise documentation utilized by the Operations staff
- 7-12 directly reporting staff members - individual contributors levels 3-5

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture: We lead with our Values every day and br



  • Kitchener-Waterloo, Canada Shelby's Canada - Head Office Full time

    **Job description** **Shelby’s Canada (Head Office)** **Title**:Training & Franchise Development Manager **Status**:Full time. Permanent **Place of work**:Expected to visit various Shelby’s locations. Expected to travel for extended periods of time for restaurant openings and sometimes out of province. **Starting salary**:$50,000 - $55,000 / year...


  • Waterloo, Canada Earthscape Ontario Full time

    **Landscape Training Manager** **Location**: Wallenstein, ON, Toronto, ON (Hybrid) **Job Type**: Full-Time Permanent (Start date ASAP) **Wage**: $60,000.00-$75,000.00 **What's in it for you?** We want you to be successful, and we believe in rewarding our staff for exceptional work. In addition to excellent on-the-job training in project management and...


  • Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7367 Category : Personal Insurance Brand : Economical Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $74,100 - $136,500 Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family...


  • Waterloo, Canada FLIR Systems, Inc. Full time

    Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration...


  • Waterloo, Canada Firehouse subs Full time

    'Be apart of an exciting Team and help take Firehouse subs to the next level. **Certification in safe food handling required for position** First aid preferred We are open Monday to Sunday from 11am to 9pm. So, no late nights! We are looking for SUPERVISORS with the possiblity to grow, having a passion for food, but with the understanding of what it...


  • Waterloo, Ontario, Canada KidsAbility Centre for Child Development Full time

    About KidsAbility Centre for Child Development:We empower children and youth to realize their full potential. As a not-for-profit, equal opportunity employer, we support over 17,000 children and youth to reach their communication, social, physical, and behavioral goals each year. Our mission is to provide early and exceptional family-centred services in the...

  • Training Specialist

    6 months ago


    Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...


  • Waterloo, Ontario, Canada KidsAbility Centre for Child Development Full time

    About KidsAbility Centre for Child DevelopmentWe are a not-for-profit organization committed to empowering children and youth with developmental disabilities. Our mission is to provide exceptional family-centred services that cater to the unique needs of each individual.Job DescriptionWe are seeking an experienced Health, Safety and Risk Management...


  • Waterloo, Canada THE ZONE TRAINING Full time

    **Job Summary**: In this role you are responsible for the overall management of the facility which includes two ice pads (110' x 50' and 40' x 20'). Job duties include flooding both of our ice surfaces, general ice maintenance, daily cleaning, minor building repairs and maintaining all equipment along with scheduling and managing part-time maintenance...


  • Waterloo, Canada Canna Cabana Full time

    Our retail Cannabis **Retail Store Manage**r** in Training (SM) is vital to delivering a distinctive shopping experience. The SM in Training is primarily responsible for working collaboratively with the company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location. **Key Duties &...


  • Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **THE OPPORTUNITY**: The Account Development Manager (Business Networks Division) will report...


  • Waterloo, Canada Open Text Corporation Full time

    **Manager, Account Development**: - Req id: 40859- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle...


  • Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Goalie Coach

    4 months ago


    Waterloo, Canada THE ZONE TRAINING Full time

    We are looking for a goalie coach to teach fundamental skills to kids (ages 5-13). We run Goaltender Development programs weekly and we also facilitate private lessons as requested. The Head Goalie Coach's objective is to ensure quality programs are planned, developed, and presented to the customer on a continual basis providing the optimal opportunity for...


  • Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Kitchener-Waterloo, Canada Firehouse subs Full time

    Be apart of an exciting Team and help take Firehouse subs to the next level. **Certification in safe food handling required for position** First aid preferred We are open Monday to Sunday from 11am to 9pm. So, no late nights! We are looking for SUPERVISORS with the possiblity to grow, having a passion for food, but with the understanding of what it takes...


  • Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Executive Assistant

    1 month ago


    Waterloo, Canada F45 Training Sportsworld, Conestoga and Belmont Village Full time

    Responsibilities: - Managing all membership requests, pause and cancellation requests - Assisting in the creative brainstorming for new and upcoming events - Assisting with the planning for all social media content on a quarterly basis - Planning and organizing events that take place externally, such as fundraisers, company events, staff get togethers and...


  • Waterloo, Canada Gallagher Full time

    **Introduction**: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll...

  • Operations Manager

    7 months ago


    Waterloo, Canada Specialty Innovations and Mfg Ltd Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Develop equipment maintenance schedules and recommend the replacement of machines - Develop production schedules and maintain an inventory of raw materials and finished products - Hire, supervise and train or oversee training of employees in the use of new equipment or...