Digital Operations Specialist

4 weeks ago


Remote, Canada PRA Group Full time

Being a part of PRA Group Canada means you are valued This is a place where your skills and experience contribute to help build our organization’s success.

PRA Group Canada is an organization whose mission is to offer nonperforming loan solutions to customers in a respectful, ethical way. We go the extra mile to ensure the experience of all original account owners is professional, flexible, and customer oriented.

Are you a talented individual who is committed to quality work?

Do you thrive in a company culture that is positive, engaging, and supports professional growth in a team environment?

Bring your communication skills to PRA Group Canada as a Digital Operations Specialist

**What you will do**:
Here’s what a typical day would look like:

- Authenticate customers
- Effectively managing the System of Record

The Digital Operations Specialist can leverage their ability to be successful by participating in training sessions, team meetings and coaching sessions as provided by PRA.

**What you will bring**:
The Digital Operations Specialist must have excellent written communication and customer service skills and must be able to manage all communications with a high degree of professionalism.

Other qualifications include:

- University Degree or College Diploma in Communications or similar field is preferred, or the equivalent amount of related experience
- A minimum of 3-5 years of customer service experience
- Bilingualism (English & French) is considered an asset
- Strong customer focus with excellent problem-solving skills
- Excellent written and oral communication skills
- Excellent organizational skills
- Strong negotiation skills are essential
- Computer literate: Strong keyboarding and internet navigation skills
- Ability to pass a criminal background check

**What sets us apart**:
PRA Group Canada values its employees and offers innovative programs that promote teamwork, positive morale, and employee recognition. In today’s ever-changing work environment, we pride ourselves on our commitment to work/life balance. At PRA, we know that company success is derived from the efforts of all our talented and hardworking employees. We are committed to delivering a total rewards program, including:

- Competitive salary
- Annual incentive plan
- Full training and ongoing upskill training provided
- Three weeks of vacation, to start
- Five paid days of sick and family responsibility leave
- Group health and dental program, mínimal cost to employees
- Pension plan
- Employee assistance program
- Tuition reimbursement
- Recognition programs
- Positive work/life balance

**Here’s what the schedule looks like**:
This is a full-time position, 37.5 hours per week, Monday to Friday, business hours.

**Technical requirements for Working from Home**:
This position is Work from Home. Technical requirements for Work from Home are hardwired internet with a minimum download speed of 25 mbps and a minimum upload speed of 5 mbps.

**Be part of our amazing team**

If you are ready for a challenging and rewarding opportunity, please submit your cover letter and resume by March 24, 2023.

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Remote



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